m777 bet

Frequently Asked Questions

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List Of FAQs

Below are the list of FAQs (Frequently Asked Questions) for your reference.

Please send us an enquiry through social media channels such as , , or email us at m777 bet:suggest@rapidkl.iessd.com if your answer isn’t listed here.

How to Travel With Us?

Our rail and bus services operate 7 days a week from 6am to 12am. Rush hour on weekdays range from 7am to 9am and 5pm to 7pm. Depending on where you are heading, keep a lookout for our Rapid signage. When it comes to traveling on the LRT, Monorail, BRT and MRT, be sure to remember the station name, line name or colour. 

DOWNLOAD KLANG VALLEY INTEGRATED TRANSIT MAP

Timely Frequencies

Make your daily travels more manageable knowing when the next train is arriving.
Rail LinesPeak-Hour Headway
Ampang Line6 minutes
Sri Petaling Line6 minutes
Kelana Jaya Line3 minutes
KL Monorail Line7 minutes
MRT Kajang Line5 minutes
MRT Putrajaya Line5 minutes
Road traffic can be challenging in particular during peak hours. Our skillful bus captains do their best to maintain a consistent frequency with your safety in mind at all times.
BusesPeak-Hour Frequency
In-Town15-20 minutes
Bus Rapid Transit (BRT) - Sunway6 minutes

Covered Connections and Exit Ways

Most of our train stations have underground connections to major shopping malls like Suria KLCC, Avenue K, MyTown, IKEA Cheras and covered walkways to Berjaya Times Square, Nu Sentral, EkoCheras Mall and KL Sentral.
 
 

Colour Coded Services

Identify which Rapid services you wish to travel on by familiarizing yourself with the coloured icons.
ServicesLineOperating Hours
LRTKelana JayaTrain services begin at 6.00am daily and end before 12.00am. On special days, we may even extend our services up till 1.00am. Find out more about LRT services.
LRTSri PetalingTrain services begin at 6.00am daily and end before 12.00am. On special days, we may even extend our services up till 1.00am. Find out more about LRT services.
LRTAmpangTrain services begin at 6.00am daily and end before 12.00am. On special days, we may even extend our services up till 1.00am. Find out more about LRT services.
MonorailKL MonorailTrain services begin at 6.00am daily and end before 12.00am. On special days, we may even extend our services up till 1.00am. Find out more about m777 bet:Monorail services.
MRTKajangMRT services begin from 6.00am to 10:55pm (depending on the respective stations). Find out more about MRT services.
MRTPutrajayaMRT services begin from 6.00am to 10:55pm (depending on the respective stations). Find out more about MRT services.
BusIn-TownA cost effective option to travel on from 6.00am to 12.00pm. Fares for in-town buses are charged based on zones. Feeder buses only cost RM1.00. Find out more about m777 bet:Bus services.
BRTSunwayConnect via LRT station USJ 7 or Setia Jaya Komuter station and explore Sunway township on a dedicated elevated bus track. Service begins from 6.00am to 12.00am. Find out more about m777 bet:BRT services.

When Taking the Train

Ticket Vending Machine (TVM)

If you don’t have a travel card, you can purchase your travel tokens at our touchscreen TVMs. You may select your rail lines and destination. Fares are also stated on the screen.
Selecting Your Gates
 
 
If you are traveling with large luggage or using a red token, go to the special lane gate to enter and exit stations.
 
Enter only at gates with a green ‘tick’ and not a red ‘cross’.
Entering Gates
 
 
Tap your travel card or token on the reader until you hear the beep sound. You can also view your balance on the screen. Enter through the gates once the gate flaps open.

To exit, drop the token into the slot until the gate flaps open. Tap at the reader if you are using a travel card until you hear the beep sound.
Heading to the Platform
 
 
 
Refer to the sign before the escalators to know where you are going. The sign will also indicate the end station. Be sure you are on the correct platform before boarding the train. 
 
Boarding the Train
 
 
Always stand behind the yellow line at platforms. To board train, queue up as per arrow indicators and allow passengers to alight the train before getting on. There is no need to rush or push.
 
A beeping sound will indicate doors are closing. Ensure you stand clear of closing doors at all times.
Onboard the Train
Listen to the announcement and refer to the information display above the doors. You can also peek through the windows to see which station you are at. 
 

When Taking the Bus

Knowing Your Destination

End stop of bus routes is displayed at the top front of buses. At most bus hubs, a public information display is available to check on bus number, route and estimated time of arrival and departure.  
Waiting for the Bus

   Remember to always queue at bus stops and wait for the bus to come to a halt before trying to come onboard. There is no need to push and put your life at risk. 
Boarding the Bus

   Use the front doors to enter onto the bus. If you are paying your fare by cash, do ensure you have exact change and make sure you get a ticket. There can be inspectors onboard performing routine checks. 
Onboard the Bus
Seats for those with special needs are clearly indicated with stickers on walls and windows of the bus. Give them priority. Hold on to hand rails if you are standing. 
 
Getting off
Before getting off, remember to tap your travel card at the card reader near to the back door of the bus until you hear the beep sound. If you forget, it may be troublesome when you ride the bus again.

FAQ: My50 Unlimited Travel Pass

Updated as at 27 December 2021, 7:00pm

The My50 unlimited travel pass (My50) offers unlimited rides on all services operated by Prasarana in Klang Valley🦋 for 30 consไecutive days. 

For♊ Pulau Pinang, the My50 will be the My50 Mutiara Pass and is valid on al𝐆l Rapid Penang bus services. 

GENERAL INFO:

1. What is My50 and what are its benefits?

 My50 is an unlimited travel pass that offers 30 days unlimited rides on Rapid KL LRT, MRT, Monorail, BRT, Rapid KL bus and MRT feꦚeder bus services in Klang Valley. For Pulau Pinang, My50 Mutiara Pass ꦿoffers 30 days unlimited rides for all Malaysians on Rapid Penang bus services. For Kuantan, My50 is not available for Rapid Kuantan services. 

2. What is the eligibility criteria to purchase My50?

 You must be a Malaysi🃏an citizen with a valid MyKad or MyTentera, to be eligible to purchase the My50 in Klang Valley a🧔nd Pulau Pinang for Mutiara Pass. 

3. What is the price of My50?

 The price for a My50 pass is RM50. 

4. When will My50 be made available for purchase?

 My50 will be available for p✨urchase from 1 January to 31 💟December 2022. 

5. Where can I purchase My50?

 You can pur꧅chase My50 from Rapid KL Customer Service Counters located at: 

(i) All LRT stations 

(ii) All MRT stations 

(iii) All Monorail stations 

(iv) All BRT stations 

(v) Selected Rapid KL Bus Hubs as listed below:

a. Pasar Seni 

b. Chow Kit 

c. KLCC 

d. Sri Nilam 

e. Puchong Utama 

f. Pearl Point 

g. Sunway Pyramid 

h. Greenwood 

i. Seksyen 2 Shah Alam 

 

(vi) Rapid Penang Kioks as listed below: 

a. Komtarb. Weld Quay (Terminal B)c. Penang Sentrald. Bukit Jambule. Ibu Pejabat Rapid Penang (Lorong Kulit)f. Kompleks Dato’ Kailan (Kepala Batas)g. Balik Pulauh. Bukit Mertajam
6. How do I purchase My50 at Klang Valley?

(i) Please make sure your MyKad or MyTentera has⛎ To💫uch ‘n Go function. 

 

(ii) Br🍎ing your MyKad or MyTentera to any Rapid KL Rail Customer Service Counters or selected bus hubs above and ensure a minimum of RM55 purse value in your MyKad/MyTentera. If your purse value is insufficient, you have to reload a minimum amount of RM60 onto your MyKad or MyTentera first. After deduction of RM0.50 reload fee, the RM9.50 will be stored in your Touch ‘n Go purse value. The balance will not be deducted once your pass has been activated, unless you use it for other transactions (toll, retails outlets, parking🃏, etc); 

 

(iii) Do ꦅconsider or decide ahead of time the date you wish to “activate” or start using the pass. My50 will be activated once it touches the gate and it will be considered as Day 1. You may also request for auto renewal at any Rapid KL Rail Customer Service Counters or selected bus hubs above. When you opt for auto-renewal of your My50, you may reload your MyKad or MyTentera Touch ‘n Go at any premises or retail outlets with Touch ‘n Go reload facilities in subsequent months. Kindly ensure the amount in your purse value is maintained at minimum RM55 for the pass to be auto renewed. 

7. How do I purchase My50 Mutiara Pass at Pulau Pinang?

(i) Bring your MyKad or MyTentera💝 to any Rapid Penang Kiosks in Pulau Pinang mentioned above to purchase the My50 Mutiara Pass. 

 

(ii) Do consider or decide ahead of time the date you wish to “activate” or start using the pass. My50 Mutiara Pass will be activated once it touches the bus card reader when you are using Rapid Penang𒈔 bus services. Auto-renewal service for Rapid Penang is still unavailable. 

8. When can I start using My50?

You can start using My50 from 1 January 2022. 

9. Is there a subscription fee to My50?

There is no subscription fee for My50. You only need to pay the price of the pass, which is RM50. However, you still need to maintain the minimum* purse value of RM5 in your MyKad or 🃏MyTentera Touch ‘n Go. 

*The minimum purse value need not be topped-up monthly unless you have used the value for other payment. 

10. Will I be issued a new Touch ‘n Go card when I purchase My50?

No. For Rapid KL users, My50 will be activated in their MyKad or MyTentera o♚nly. For Rapid Penang, My50 pass will be activated through the My50 Mutiara Pass. 

11. Can I purchase My50 on my normal Touch ‘n Go card?

No, My50 pass is only available on MyKad and MyTentera that has Touch ‘n Go function. For Rapid Penangജ, My50 can only be purꦆchased through My50 Mutiara Pass. 

12. I am a student, below 12 years of age. My identity card, MyKid, is not equipped with Touch ‘n Go function. How do I apply for My50?

Students below 12 years of age may first apply via online for the MyRapid Student Concession Card. Upon collecting your concession card at any of the preferred station, you may purchase My50 at Rapid KL Customer Service Counters. The activation of the pass will be in your concession card. For Rapid Penang, students below 12 years of age ca💃n purchase their My50 Mutiara Pass at any Rapid Penang kiosks in Pulau Pinang. 

13. What about other concession card holders i.e., Senior Citizens, OKU, Students above 12 years of age, can we purchase/ activate My50 using the current concession cards?

Other conc✃ession card holders must purchase My50 using MyKad/MyTentera for Rapid KL users whilst for Rapid Penang users, you have to purchase My50 Mutiara Pass. 

14. What is the validity period of My50?

The validity period is 30 consecut🅘ive days (including weekends). You can choose to set the first date of your pass during purchase, or you can leave it open, and the first tap at the rail fare gate or card reader of Rapid KL or Rapid Penang bus will be the first date of your pass. 

15. How far in advance can I purchase My50?

You can purchase it 30 days in advance. You must activate your pass within 30 days after purchase. Failure to activate your My50 pass within the 30-day period will see the pass automatically exꦜpire and no refund will be given. 

16. Can I transfer my My50 to others?

No, My50 is activated in your MyKad or MyTentera for Rapid KL and Mutiara Pass for Rapid Penang, which is non🐷ꦛ-transferable. 

17. Do I still need to maintain the minimum purse value for my Touch ‘n Go on my MyKad or MyTentera for Rapid KL and MyRapid on My50 Mutiara Pass for Rapid Penang?

Yes, ⭕you still need to maintain the minimum purse value for your Touch ‘n G𝄹o and MyRapid which is RM5. 

18. I only use Rapid KL rail network. Is there an unlimited monthly travel pass for rail only?

No, we do not have an unlimited monthly travel pass which is s🍬olely for rail services. 

19. Can I use My50 at Rapid Penang or Rapid Kuantan?

Currently, if you purchase My50 in Klang Valley, it is only valid for unlimited rides on Rapid KL rail and bus network in Klang Valley only. The same goes t🐲o My50 Mutiara Pass. The pass is only valid for unlimited rides on bus network in Pulau Pinang only. My50 is not applicable for Rapid Kuantan. 

20. Can I use My50 at KTM Komuter or ERL?

My50 is only valid for Rapid KL network ᩚᩚᩚᩚᩚᩚ⁤⁤⁤⁤ᩚ⁤⁤⁤⁤ᩚ⁤⁤⁤⁤ᩚ𒀱ᩚᩚᩚof rail and bus in Klang Valley and Pulau Pinang. 

21. I am a subscriber (Smart 7/ Smart 30 / My30). Can I purchase My50?

You may purchase My50 only if your Smart package is activated on a generic Touch ‘n Go♌ card. If your Smart package is activated on your MyKad or MyTentera, you can only purchase My50 after your Smart 7 / Smart 30 / My30 package has expired. 

22. I still have remaining days on my Smart 7/ Smart 30/ My30. Can I migrate the remaining days into the new My50?

No, you cannot migrate the rema🦄ining days of your Smart 7🐷/ Smart 30/ My30 into your My50. You can continue using your existing pass until expired. 

23. Can I still enjoy the flat rate at Rapid KL Park n Ride facilities at LRT or MRT, after I activate My50?

Yes, you can still enjoy the flat rate at the LRT and MRT Park n Ride facilities when you ta✱ke the LRT/MRT/Monorail/BRT services, but you must tap your MyKad or MyTentera that has been activated with My50 at the Park n Ride entry/exit and use the same MyKad or MyTentera when you ride the train or bus. 

WHAT TO DO BEFORE I PURCHASE My50?

1. How will I know if my MyKad or MyTentera Touch ‘n Go chip is functional?

You can verꦇify its chip functionality prior to purchasing the p🐷ass by: 

(i) Reloading it with any amount, at any Touch ‘n Go reload points (p🏅etrol stations, convenient stores, Rapid KL Customer Service Counters, etc). If the reload is successful, the Touch ‘n Go chip in your MyKad or MyTentera is functional; or 

(ii) C𒆙hecking it at any Touch ‘n Go or Rapid💜 KL Customer Service Counters. 

2. What if the Touch ‘n Go chip in my MyKad/ MyTentera* is not functional?

You will need to get your MyKad replaced at any Nat🔥ional Registration Department counter (Jabatan Pendafta🍬ran Negara) before purchasing My50. 

*The replacement process for MyTentera is subject to the terms and conditions set by the Ministry of Defence, Malaysia. 

3. To purchase My50, do I need to have some value in my MyKad or MyTentera for Rapid KL and My50 Mutiara Pass for Rapid Penang?

Yes, you will need to have a minimum of RM55 in your MyKad/MyTentera for Raꦯpid KL and My50 Mutiara Pass for Rapid Penang (RM50 for My50 and RM5 for minimum purse value). 

4. Will I be charged Sales & Service Tax (SST) when I purchase My50?

Sales and Service Tax (SST) will not be charged when you pur෴chas⛎e My50 at any Rapid KL Customer Service Counters, selected bus hubs and Rapid Penang kiosks. 

5. I have purchased the pass using my MyKad that only has one photo on the front. Should I upgrade it to the new MyKad, the one with two photos, before I start using the pass?

All MyKad with Touch ‘N Go function is able to accept My50. If you have successfully purchased your My50 in your MyKad with one photo in the front, you are strongly advised to utilize the pass in the existing MyKad first, before upgrading it to the new MyKad with two 😼photos. 

WHAT TO DO AFTER I HAVE PURCHASED My50?

1. What if my MyKad / MyTentera* is FAULTY AND UNREADABLE after I have purchased My50?

You need to get your MyKad replaced at any National Registration 🍰Department (Jabatan Pendaftaran Negara’s (JPN) counter. 

*The replacement process for MyTentera is subject to the terms and conditions set by the Ministry of Defence, Malaysia. 

 

You can request for refund for the balance of days of your My50 by submitting your documents to My50 refund portal at m777 bet:www.iessd.com. The balance of days will be🍒 converted into cash value. Refund request must be submitted within 3 months from date of purchase or renewal of My50. The information/ documents required for refund are: 

(i) MyKad MFG number (can be obtained from the Slip Pengembalian Nilai TNG f🎶rom JPN or the purchase/ renewa🥂l receipt issued by Rapid KL) 

(ii) Bank name 

(iii) Bank account number 

(iv) Purchase or Renewal receipt 

(v) Sliᩚᩚᩚᩚᩚᩚ⁤⁤⁤⁤ᩚ⁤⁤⁤⁤ᩚ⁤⁤⁤⁤ᩚ𒀱ᩚᩚᩚp Pengembalian Nilai TNG from JPN 💝(applicable for MyKad) 

2. What if my MyKad/MyTentera, My50 Mutiara Pass is FAULTY BUT READABLE after I have purchased My50?

If your MyKad/ MyTentera is faulty but readable, the balance of days of your My50 which you have purchased in the previous MyKad/MyTentera will need to be transferred into your generic Touch ‘N Go card. Once that pass has expired, you will need to purchase/ renew in the new MyKad/MyTentera that you have received from JPN. Whilst for My50 Mutiar🔯a Pass, you can use the same card if it is still readable. 

3. What about the refund for my Touch ‘n Go purse value?

You can contact Touch ‘n Go Careline at 03 – 2714 8888 or visit any Touch ‘n Go HUB to request for refund. 

4. What if I lose my MyKad/ MyTentera* after I have purchased My50?

You will need to make a police report and apply for a new MyKad at any Jabatan Pendaftaran Negara’s (JPN) counter. However, we do not accept refund re🐼quest f൩or My50 for loss of MyKad or MyTentera. 

*The replacement process for MyTentera is subject to the terms and conditions set by the Ministry of Defence, Malaysia. 

5. Where can I get my refund for My50 from? How long will the refund process take?

The refund will be ⛦credited into your bank account based on the details given when you submit your rဣefund request, within 30 days. 

6. Can I get an immediate refund for My50?

No, you cannot get an immediate refund. This is due to the internal validati🌱on๊ processes that will be involved in all refund requests. 

7. When should I renew my My50?

You must renew your My50 seven (7) d𝄹ays before or seven (7) days after i𓃲ts expiry. 

8. How do I renew my My50?

You have 2 options: 

(i) You can personally go to any♏ ꦯRapid KL rail Customer Service Counters, selected Bus Hubs and Rapid Penang Kiosks; or 

(ii) Raꦇpid KL users can activate for auto-renewal and only need to make sure the card has ade༺quate value in the subsequent months. 

9. How does the auto-renewal function work?

Auto-renewal feature is activated upon request. Once the auto-renewal feature is activated, your My50 will be automatically renewed seven (7) days before or seven (7) days after the expiry, as long as you have sufficient amount as per the renewal price in your Touch ‘n Go purse value. For My50, the amount in the purse value must not be less than RM55. The minimum balance of RM5 for usage at Rapid KL rail and bus services must always be maintained. You can 🔜only select for auto-renewal only when you have an activation date set ဣfor your My50 during your first purchase. 

10. Can I de-activate the auto-renewal function? How?

🍷Yes, you can de-activate the auto-renewal function at an🔜y Rapid KL Customer Service Counters or bus hubs. Our Rapid KL personnel will be happy to assist you. 

11. How do I check the balance of days of my My50?

The balance of days of your My50 will be displayed on the screen at the fare gates when you tap out from any LRT, Monorail and BRT stations, or on the card reader when you tap out from Rapid KL bus or MRT feeder bus. For MRT, the expiry date of your pass will be displayed on the screen at the fare gates. Alternatively, y𓃲ou can go to🦩 any Rapid KL Customer Service Counters and selected Bus Hubs and Rapid Penang kiosks to check your balance of days. 

12. Can I terminate my My50 before it expires?

No, you cannot terminate yo𒆙ur My50 before it ex𓄧pires. 

13. Can I renew my My50 at any Touch ‘n Go Self-Service Kiosk (SSK)?

No. Yꦫou c𒆙an only renew your My50 only at Rapid KL Customer Service Counters and selected Bus Hubs. However, you can reload your Touch ‘n Go on your MyKad at any Touch ‘n Go reload points. 

14. How quickly will my MyKad be replaced?
Applicants who choose to collect their MyKad at the Jabatan Pendaftaran Negara (JPN) Putrajaya Headquarters, State JPN, UTC and selected branches may do so within 45 minutes. Those who choose to collect it at any JPN branch offices in Peninsular Malaysia will be able to do so within five (5) working days. Any JPN branch offices in Sabah, Sarawak or Labuan will have the card ready for collection within seven (7) working days.  

This charter on issue of the MyKad applies only to applications by Malaysian 🅘citizens and applications that have no complications. (Sourc𒐪e: Jabatan Pendaftaran Negara) 

15. Is there a fee to replace my MyKad if its physical condition is bad?

If the chip is damaged within the first ꧋year not deliberately or through misuse, a replacement card will be issued at no charge, but if the card is more than a year old, then a replacement fee of RM10 will be imposed. (Source: Jabatan Pendaftaran Negara) 

For more information and enquiries, please email us at suggest@rapidkl.iessd.com or Contact Us at 03-7885 258ꦿ5 on Mondays to Fridays, from 7.00am to 8.30pm, Saturdays to Sundays and Public Holiday💙s from 8.30am to 5:30pm. 

FAQ: MyCity Pass - 1 Day / 3 Days Pass

Updated as at 8 March 2024

GENERAL INFO:

1. What is MyCity Pass?
MyCity Pass is an unlimited daily travel pass offering unlimited rides on Rapid KL LRT, MRT, Monorail, BRT, Rapid KL bus and MRT feeder bus services in Klang Valley for 1 day or 3 days. You can purchase the Pass at any time during the month as it operates on a day-cycle count.
2. Who can purchase MyCity Pass?
MyCity Pass is now available to both Malaysians and non-Malaysians.
3. How many types of passes do you offer?
There are two (2) types of MyCity Pass available: the MyCity 1-Day Pass and the MyCity 3-Day Pass.These passes are valid for 1 day and 3 days respectively and are activated using a Touch ‘n Go card.
4. How much does MyCity 1-Day Pass and MyCity 3-Day Pass cost?

 Price indicated above excludes the Touch ‘n Go card price and minimum purse value requirement.
5. What is the price for customers WITHOUT a Touch ‘n Go card?

Prices includes a RM10.00 Touch ‘n Go card and purse value.

Example for MCP1 purchase (for a new Touch ‘n Go card):

Customers need to pay RM25, equivalent to RM10 for the Touch ‘n Go NFC card price + RM15 for the minimum Touch ‘n Go first top-up value. Subsequently, RM6 will be deducted from the card as the pass price for the activation of MCP1. Hence, remaining purse value will be RM9.00. You must ensure a minimum RM5.00 balance is available in your Touch ‘n Go card for you to enjoy unlimited rides on Rapid KL LRT, MRT, Monorail, BRT, Rapid KL bus and MRT feeder bus services.

6. Where can I purchase MyCity Pass?
You can purchase MyCity Pass from Rapid KL Customer Service Offices located at:
  • All All LRT, MRT, Monorail and BRT stations.
  • Selected bus hubs (Chow Kit, Pasar Seni, Section 2 Shah Alam, Greenwood, Sri Nilam, KLCC, Pearl Point, Puchong Utama & Sunway Pyramid).
  • Online via MyRapid PULSE App or MyRapid Shop (//shop.iessd.com/)
7. How do I purchase MyCity Pass?

i) For Malaysians
a. Bring your MyKad to any Rapid KL LRT, MRT, Monorail, BRT Customer Service Office, or selected bus hubs and show your MyKad to tꦺhe Customer Service Officers for verification purposes🐲.

b. Once verified by our Customer Service Officers, present your Touch ‘n Go card or MyKad for encoding with the MyCity Pass.c. You must ensure a minimum RM5.00 balance is available in your Touch ‘n Go card for you to enjoy unlimited rides on Rapid KL LRT, MRT, Monorail, BRT, Rapid KL bus and MRT feeder bus services.

ii) For non-Malaysians
a. Bring your own𓂃 Touch ‘n Go card at any Rapid KL LRꦬT, MRT, Monorail, BRT Customer Service Office, or selected bus hubs for encoding with the MyCity Pass.

b. You must ensure a minimum RM5.00 balance is available in your Touch ‘n Go card for you to enjoy an unlimited rides service of Rapid KL LRT, MRT, Monorail, BRT, Rapid KL bus and MRT feeder bus services.

**Touch ‘n Go cards can be purchased at any of Rapid KL Customer Service Offices for RM10.00, except for BRT stations and Rapid KL bus hubs, subject to availability of Touch ‘n Go stocks.

 You can also purchase a Touch ‘n Go card at the locations as per stated below:
  • Touch ‘n Go Customer Experience Centre (CEC)
  • Touch ‘n Go Hubs
  • Touch ‘n Go Spots
  • Petrol Kiosks
  • Convenience stores
  • Pharmacies
8. Can I purchase MyCity Pass through the MyRapid PULSE app or via the MyRapid Shop?

You can purchase MyCity Pass via MyRapid PULSE starting 11 March 2024. The MyRapid PULSE can be downloaded from the App Store, Play Store, or Huawei App Gallery. Alternatively, you can visit //shop.iessd.com/, navigate to ‘Lifestyle’, and select your preferred product(s) from the store.

9. What is the maximum number of MyCity passes that can be purchased in one (1) transaction via MyRapid PULSE app or MyRapid Shop?

For Malaysians: For purchases of the MyCity Pass, the maximum quantity allowed is 🎶up to 10 purchases per transaction.

For non-Malaysians: For purc꧃hases of the MyCity Pass, the maximum quantity allowed is up to 4 purchases per transaction.

10. Can I activate MyCity Pass on MyKad with a Touch ‘n Go embedded chip?
Yes, MyCity Pass can only be purchased using your MyKad with a Touch ‘n Go embedded chip. Kindly ensure there is no active pass on your MyKad. You must ensure a minimum RM5.00 purse value is available in your MyKad for you to enter Rapid KL LRT, MRT, Monorail, BRT, Rapid KL bus, and MRT feeder bus services.
11. I am My50/Smart Package (Smart 7/ Smart 30) user, can I purchase MyCity Pass using the same Touch ‘n Go card?
MyCity Pass can only be activated on the same Touch ‘n Go card after your My50/Smart Package has expired.
12. I am a MyRapid Concession card user, can I purchase MyCity Pass on my MyRapid Concession Card?
No. MyCity Pass cannot be activated on any MyRapid Concession Card.
13. Can I use MyCity Pass at KTM Komuter or ERL?
No. MyCity Pass is only valid for Rapid KL LRT, MRT, Monorail, BRT, Rapid KL bus, and MRT feeder bus services in Klang Valley only. The MyCity Pass is not valid for Rapid Penang and Rapid Kuantan bus services.
14. Can I still get the flat rate at Rapid KL LRT or MRT Park n Ride facilities with my MyCity Pass?

Yes, you can still enjoy the flat rate at LRT or MRT Park n Ride facilities by tapping the same Touch ‘n Go card. For more information, kindly visit: m777 bet://iessd.com/bus-train/rapid-kl/parkꦺ-ride/.

15. Will I be charged Sales & Service Tax (SST) when I purchase MyCity Pass?
No. Sales and Service Tax (SST) are not applicable for MyCity Pass purchases.
16. What if I lose my Touch ‘n Go card with MyCity Pass encoded before its expiry?
You are required to purchase a new MyCity Pass. No replacements or refunds are available for lost cards.
17. What if my MyCity Pass is unreadable?
If your MyCity Pass is unreadable, you may request a temporary travel voucher at Rapid KL Customer Service Offices at LRT, MRT, Monorail, BRT and selected bus hubs by showing your original purchase receipt of the MyCity Pass. No refund will be given for unreadable pass.

FAQ: Bus Services In Putrajaya By Rapid KL

Updated as at 30 December 2022, 5:00 pm

GENERAL INFO:

1. What is the Nadiputra bus service?
The Nadiputra bus service is a stage bus services that operates in Putrajaya, operated by Rapid Bus Sdn Bhd.
2. When will this bus service start?
This bus service will operate from 1 January 2023.
3. What are the operating hours for this bus service?

Monday – Friday:
6.30 am – 8.00 pm

Saturday, Sunday & public holiday:
7.00 am – 8.00 pm

4. What are the peak hours and non-peak hours for this bus service?

Peak Hours:
6.30 am – 9.00 am
4.30 pm – 6.00 pm

Non-peak Hours:
9.00 am – 4.30 pm
6.00 pm – 8.00 pm


5. What is the frequency of this service?
Peak Hours:
  • 10 minutes (for route P101)
  • 20 minutes (for route P102 – P108)
Non-peak Hours:
  • 30 minutes (for route P101)
  • 40 minutes (for route P102 – P108)

Saturday, Sunday and public holiday: 45 minutes for all routes.

This frequency is subject to the current traffic conditions.

6. How many routes are there for this bus service?
There are seven (7) routes for this bus service.
7. What are the bus routes for this service?
The bus routes are as follows: 

8. How much is the fare for this bus service?
Free for route P101.RM1.00 for route P102 – P108.
9. What is the mode of payment?
Cashless payment mode using Touch ‘n Go or MyRapid Concession card (for senior citizen, people with disability or students) only.
10. Are there any discounts for senior citizens, disabled persons, or students?
Yes, a 50% discount is given to MyRapid Concession Card holders (senior citizens, people with disability or students) only.
11. How to apply for this MyRapid Concession Card?

For more information or application of MyRapid Concession Card, please visit www.iessd.com/our-products/concession-cards/

12. Can I use the Unlimited Travel Pass (My50) for this service?
No, it cannot be used at this time
13. Where can I reload my Touch 'n Go card?
You can reload your Touch ‘n Go card at over 14,000 reload touchpoints across Peninsular Malaysia. For list of reload locations, please refer at
14. Is there a bus route to the nearest MRT station?
There is no bus route to the nearest MRT station currently.
15. Is there any specific general line that I can contact should I have any enquiries with regards to this bus service operation?
Rapid KL Helpline: 03-7885 2585Operating hours are as follows:Monday – Friday: 7:00 am to 8:30 pmSaturday, Sunday & Public Holidays: 8:30 am – 5:30 pm Email: m777 bet:suggest@rapidkl.iessd.com

Download the dual-language FAQ PDF from this LINK.

FAQ: Rapid Mobility

Updated as at 8 November 2021, 2:00pm

GENERAL INFO:

1. What is Rapid Mobility?
Rapid Mobility is an additional service by Rapid Bus aim to provide valuable experiences to customers with disabilities, especially to those with mobility aids, such as wheelchairs. The vehicles are fitted with hydraulic lift enabling passengers in wheelchairs to be waded directly into the van and transported to their destination. This van is designed for a ‘door to door’ exclusive service within the Klang Valley. We offer our customers the best quality of service and comfortable journey.
2. What is the service coverage area?

Shah Alam, Kajang, Seri Kembangan, Cheras, Subang Jaya, Petaling Jaya, Ampang, Selayang, Kuala Lumpur.

3. What is the rate?
RM5 per trip per passenger.
4. What other charges do passengers have to pay?
Toll payment will be borne by the passenger.
5. What is the mode of payment for this service?

Payment is to be made in CASH only.

6. Can I use My50 Monthly Pass or the Concession Card for this service?
No.
7. Do I need to make any early reservations?
Yes, at least seven (7) days before.
8. What is the service operating hours?
Monday to Friday only, 7:00 am until 4:00 pm.

(This service is not available on Saturday, Sunday, and Public Holidays)

9. How many wheelchairs can fit in the van?

Can fit up to three (3) normal wheelchairs. For more comfort only two (2) wheelchairs are suitable. (Wheelchair not provided)

10. How many caretakers can accompany?

Only two (2) caretakers.

11. How many vehicles does Rapid Mobility Van provide?
One (1) van.
12. How do I book Rapid Mobility services?
Contact 03 – 8964 5189,Monday until Friday only, 8:30 am until 5:00 pm

(Except Saturday, Sunday and Public Holiday)

FAQ: Rapid Mobility Service In Penang

Updated as at 16 November 2021, 6:00pm

GENERAL INFO:

1. What is Rapid Mobility?
Rapid Mobility is an additional service by Rapid Bus aim to provide valuable experiences to customers with disabilities, especially to those with mobility aids, such as wheelchairs. The vehicles are fitted with hydraulic lift enabling passengers in wheelchairs to be waded directly into the van and transported to their destination. This van is designed for a ‘door to door’ exclusive service within the Penang Island. We offer our customers the best quality of service and comfortable journey.
2. What is the service coverage area?
Penang Island only. 
3. What is the rate?
The fixed rate is RM6.00 and is followed by RM0.20 for every 100 meters or 21 seconds.
4. What other charges do passengers have to pay?
No additional charges will be imposed as there is no toll in the island, and drivers to pick and drop customer without parking.
5. What is the mode of payment for this service?

Payment is to be made in CASH only.

6. Can I use My30 Monthly Pass or the Concession Card for this service?
No.
7. Do I need to make any early reservations?
Yes, at least 3 working days before the usage date, and subject to availability base on first come first serve basis.
8. What is the service operating hours?
Monday to Sunday, 8:00 am until 9.30 pm. (Including Public Holiday)
9. How many wheelchairs can fit in the van?

Four (4) wheelchairs depending on the size. (Wheelchair not provided)

10. How many caretakers can accompany?

Maximum of three (3) caretakers are allowed.

11. How many vehicles does Rapid Mobility Van provide?
Two (2) vans.
12. How do I book Rapid Mobility services?
Contact 04 – 2381 214,

Weekday 6:30 am until 10.30 pm
Weekend 7:30 am until 9.30 pm

13. Is bed allowed to board the van for patient to receive treatment in hospital?
Beds are not allowed to board the van.

FAQ: Keluarga Malaysia Pass

Updated as at 27 May 2022, 05:00 pm

On 22 November 2021, the Prime Minister, YAB Dato’ Sri Ismail Sabri Yaakob launched the ‘Keluarga Malaysia’ pass by Prasarana Malaysia Berhad (Prasarana) as another initiative to encourage more people to use public transport services. Prasarana hopes that the introduction of the ‘Keluarga Malaysia’ pass will encourage Malaysians to take public transport for leisure or to visit the various tourist attractions in the Klang Valley and contribute to the revival of the country’s economy in the process

GENERAL INFO:

1. What is Keluarga Malaysia Pass?
Keluarga Malaysia Pass is a group travel pass that offers one-day unlimited rides for Malaysians on Rapid KL LRT, MRT, Monorail, BRT, Rapid KL bus and MRT feeder bus. Keluarga Malaysia Pass is based on a day-cycle count and can be purchased on weekends (Saturday/Sunday) and Public Holidays only.
2. What is the price of a Keluarga Malaysia Pass?
Previously, the Keluarga Malaysia Pass was in a manual voucher base. Beginning 1 May 2022, it will be utilising the Touch ‘N Go platform. Per Keluarga Malaysia Pass is priced at RM15.00. However, for customers who does not have Touch ‘N Go card, you must purchase Keluarga Malaysia Pass with Touch ‘N Go cards along with the purse value. The minimum RM5.00 purse value is required to use the Keluarga Malaysia Pass. 

Customers without Touch ‘N Go card

Customers with own Touch ‘N Go card

Primary Card

Supplementary Cards (per pax)

Primary Card

Supplementary Cards (per pax)

RM 25.00RM 15.00RM 15.00RM 0.00
Primary card is the main card where it will be encoded with RM15.00 Keluarga Malaysia Pass product. The supplementary cards on the other hand will be encoded with RM0.00 Keluarga Malaysia Pass product. Scenario 1:

My group of 4 would like to purchase Keluarga Malaysia Pass and do not have any Touch ‘N Go cards. How much do I need to pay?

The primary card user would have to pay RM25.00, inclusive of RM15.00 the price of Keluarga Malaysia Pass, RM5.00 purse value in the Touch N’ Go card and RM5.00 card price. For the supplementary card users, you have to pay RM15.00 per pax, inclusive of RM10.00 purse value in the Touch N’ Go card and RM5.00 card price. Per group of four (4) persons would have to pay RM70.00 in total if they do not have their own cards. Scenario 2:

My group of 4 have our own Touch ‘N Go cards. How much do we need to pay in total?

You will have to pay RM15.00 only in total to cater all 4 pax. However, please ensure each card users have a minimum RM5.00 purse value in their Touch ‘N Go card. Scenario 3:

My spouse and I both have Touch ‘N Go cards whilst our children aged 9-years-old and 11-years-old do not have one. Can we purchase the Keluarga Malaysia Pass by using only two units of Touch ‘N Go cards?

No. All pax needs Touch ‘N Go cards for the Keluarga Malaysia Pass activation. You can purchase the Touch ‘N Go cards at all LRT, MRT, Monorail and BRT customer service counters.
3. How many persons does each pass cater to? Does it include children?
Keluarga Malaysia Pass caters to a maximum of four (4) persons per pass. Children aged 6 years and below ride for free. Scenario 4:

My family has 3 adults and 2 children aged 15-years-old and 5-years-old. Can I still purchase Keluarga Malaysia Pass?

Yes, you can. Your 5-year-old child enters for free. Due to security reasons, we advise that you carry your 5-year-old child when entering and exiting the gates. Scenario 5:

My family has 2 adults and 2 children aged 15-years-old and 5-years-old. Since my 5-year-old child rides for free, can I get a refund on the unused pass?

No, you may not. No refund is given for any unused passes. Scenario 6:

If my children and I are Malaysians and my spouse is a non-Malaysian, are we able to purchase the Keluarga Malaysia Pass?

The Keluarga Malaysia Pass is limited to Malaysian citizens only. To be eligible for the pass, all four (4) customers need to present their MyKad or MyTentera before purchase. Your spouse is unfortunately not eligible as he/she does not have a MyKad or MyTentera and will have to purchase a separate ticket either token or Touch N Go Card. Scenario 7:

I have lost my Touch ‘N Go card that encoded with Keluarga Malaysia Pass during my journey to the next station. Can I still enjoy the unlimited rides of Keluarga Malaysia Pass?

No, there will be no replacement or refund to be made for loses of your Touch ‘N Go card. If the card is lost, you will need to repurchase the Keluarga Malaysia Pass or any other products for the continuation of your journey as no replacement will be given. Any customer(s) who found to have committed or is suspected of committing any misconduct, fraudulent or wrongful acts will not be able to continue their journey to the next station. Scenario 8:

I am a Malaysian whilst my other three friends are non-Malaysians. Can I purchase Keluarga Malaysia Pass for me and my friends?

No, you may not. To purchase Keluarga Malaysia Pass, you must present all four (4) customers’ MyKad or MyTentera for verification purposes. The Keluarga Malaysia Pass is eligible for Malaysian citizens only.
4. When can I purchase and start using the Keluarga Malaysia Pass?
Keluarga Malaysia Pass can be purchased on Saturday, Sunday and public holidays only. Passes need to be purchased on the same day of travel.
5. Can I purchase Keluarga Malaysia Pass prior to travel day?
No. Keluarga Malaysia Pass can only be purchased on the day of travel on weekends (Saturday/Sunday) and Public Holidays.
6. Where can I purchase Keluarga Malaysia Pass?
You can purchase the Keluarga Malaysia Pass from Rapid KL Customer Service Offices located at:(i) All LRT stations(ii) All MRT stations(iii) All Monorail stations(iv) All BRT stations(v) Selected Bus Hubs as listed below:
  • Pasar Seni
  • Seksyen 2, Shah Alam
  • Sri Nilam
  • Greenwood
  • Pearl Point
  • Chow Kit
  • Puchong Utama
  • KLCC
  • Sunway Pyramid
7. Is the Keluarga Malaysia Pass valid for Rapid Penang and Rapid Kuantan services?
No, it is not. Keluarga Malaysia Pass is only valid in Klang Valley via Rapid KL services.
8. How do I purchase Keluarga Malaysia Pass?
(i) You and your other three (3) friends or family members are required to bring MyKad or MyTentera to any Rapid KL Rail, BRT Customer Service Offices or selected Bus Hubs for verification purposes by our Customer Service Assistant (CSA) prior to purchase. Prasarana reserves the right to reject or disqualify eligible Customer(s) if the Customer(s) are not able to provide the compulsory documents during the verification and validation process. (ii) Upon verification, you and your friends then need to present your Touch ‘N Go card (if you have your own card) for our CSA to encode the Keluarga Malaysia Pass product in it. You must ensure a minimum of RM5.00 purse value is available in your Touch N’ Go card for you to enter Rapid KL rail and bus network. 

(iii) Upon successful purchase of the Keluarga Malaysia Pass, you will need to scan a QR Code and are required to fill their personal information for registration purposes. By purchasing the Keluarga Malaysia Pass, Customers agree and consent to allow his/her personal data being collected, processed, and used by Prasarana in accordance with the Company’s Personal Data Protection Act (PDPA) Notice, which may be viewed on m777 bet:www.iessd.com (the “Company’s Privacy Notice”).

 (iv) The Keluarga Malaysia Pass is not transferable or exchangeable for cash, credit or any kind and shall be subjected to such terms and conditions which Prasarana may impose. (v) If your Keluarga Malaysia Pass is lost or faulty, no refund, reimbursements or appeals will be entertained.
9. In any case of service disruption, can I get a refund?
No refund will be given as alternate services will be available.
10. Can I purchase Keluarga Malaysia Pass by using my Touch N’ Go which is in the MyKad (IC)?
Yes. You can purchase Keluarga Malaysia Pass by using your MyKad. However, you must make sure your MyKad does not have any other Rapid KL product encoded in it (My50 or MyCity Pass) or you may need to use another Touch ‘N Go card for the Keluarga Malaysia Pass product. You must ensure minimum RM5.00 purse value is available in your MyKad, for you to enter Rapid KL rail or bus services.
11. Do I still need to maintain the RM5.00 minimum purse value when I use Keluarga Malaysia Pass?
Yes, you always need to maintain the minimum RM5.00 purse value.
12. In the event of extended service hours, is the Keluarga Malaysia Pass still valid?
Yes. The Keluarga Malaysia Pass is still valid until the end of extended service hours.
13. Can I enjoy the flat rate at Rapid KL Park n Ride facilities located at LRT or MRT with the purchase of Keluarga Malaysia Pass?
Yes, you can still enjoy the flat rate at LRT or MRT’s Park n Ride facilities by tapping the same Touch ‘N Go card for Rapid KL’s rail or bus services.
14. Can I use Keluarga Malaysia Pass for KTM Komuter or ERL services?
No. Keluarga Malaysia Pass is only valid for Rapid KL Rail, BRT, Rapid KL bus and MRT feeder bus services only.
15. What do I need to do If my Keluarga Malaysia Pass is unreadable?
If your Keluarga Malaysia Pass is unreadable, you can request for temporary travel voucher at Rapid KL Customer Service Counters at LRT, MRT, Monorail, BRT and selected bus hubs by producing the original purchase receipt of Keluarga Malaysia Pass. No cash refund shall be entertained at Customer Service Counters.
Prasarana reserves the right at its absolutes discretion to vary, delete or add to any of these information, Terms and Conditions without any prior notice.

For more information and enquiries, please Email us at m777 bet:suggest@rapidkl.iessd.com or Contact us at 03 – 7885 2585 on Mondays to Fridays, from 7.00am to 8.30pm, Saturdays to Sundays and Public Hol🅺idays from 7.00am to 5:30pm

FAQ: AIG Paid Insurance - Get The Right Protection For Your Busy Lives

Updated as at 1 October 2022, 12:01 am

GENERAL INFO:

1. What is AIG Paid Insurance - Get the right protection for your busy lives?
AIG Paid Insurance is an insurance product underwritten by AIG Malaysia Insurance Berhad.

Products:
1. Hospital Protection Plus (RM20) – Policy duration of 3 months
This product provides a daily hospital cash allowance benefit of RM100 in the event of hospitalisation due to an accident or illness including specified infectious diseases.
2. Passenger Protection Plus (RM30) – Policy duration of 12 months
This product provides prote♚ction in the event of injuries caused solely by an Accident and is renewable annually

2. When can I purchase this product (s)?

The AIG Insurance products are available for purchase from 1 October 2022 onwards on MyRapid PULSE application

3. How do I purchase the AIG Insurance product (s)?

Customers can purchase the product by scanning the QR Code that is available at all Rapid KL Customer Service Offices or by downloading the m777 bet:MyRapid PULSE app.

 
4. When will I receive my e-policy?
Upon successful purchase, customer will receive the e-policy within 3 days. The Policy starts 48 hours after premium payment is done. For the Hospital Protection Plus, there is a 30-days waiting period from the policy start date. For the Passenger Protection Plus plan, however, the waiting period does not apply.
5. This insurance policy is underwritten by which insurance company?
This policy insurance is underwritten by AIG Insurance Malaysia Bhd.
6. What does the definition of Specified Infectious Diseases and the list of specified infectious diseases?

The Specified Infectious Diseases definition is as below:
Specified Infectious Diseases shall mean any of the following infectious diseases first contracted in 🔴Malaysia and listed under the First Schedule of the Prevention and Control of Infectious Disease Act 1988:

(i)  Hand, foot and mouth disease (HFMD);(ii)  Dengue fever / Dengue hemorrhagic fever (DHF);(iii)  Avian influenza or ‘bird flu’ due to influenza A viral strains H5N1, H9N2, H7N7, H7N9;(iv)  Ebola virus disease;(v)  Tuberculosis(vi)  Measles(vii)  Nipah viral encephalitis(viii)  Japanese viral encephalitis(ix)  Malaria;(x)  Plague;(xi)  Rabies;(xii)  Middle east respiratory syndrome coronavirus (MERS-CoV);(xiii)  Zika virus disease;(xiv)  Coronavirus disease 2019 (COVID-19),and upon diagnosis by a doctor, requires immediate notification to a ‘medical officer of health’ as specified under Section 10(2) of the Prevention and Control of Infectious Disease Act 1988. This also includes any illness or complications arising directly or indirectly due to the same specified infectious diseases.
7. What does it mean excluded occupations”?
Excluded occupations – Persons engaged in occupations with high risks or exposure to hazardous conditions. This would include but is not limited to the following occupations:
(i) Military personnel including the armed forces, naval or air force service or operations;

(ii) Police, security personnel including any peace🏅 keeping forces;

(iii)Professional spo♌rts person when an insured person could o💮r would earn

income or remuneration from engaging in such sport.

(iv) Pilots or crew of any air or water vessel;

(v) Ofജf-shore 🐭work or activities including oil rig work;

8. Is there any cash allowance if I were hospitalised due to Specified Infectious Diseases?
Yes, RM100 daily hospital cash allowance if hospitalised up to 14 days due to Specified Infectious Diseases*
9. Will there be any reimbursement of the costs incurred for medical expenses to treat injuries due to an accident?
Yes. For Accidental Medical Reimbursement – Off Prasarana’s Premises, there is a medical reimbursement to treat injuries due to an accident up to RM1,000. For Accidental Medical Reimbursement – On Prasarana’s premises, it will be up to RM2,000.For Passenger Protection Plus, each policy has a cap of maximum 2 claims only.
10. What are the criteria’s I need to fulfil for the medical reimbursement to be done?
Medical reimbursement will be done subject to:(i)  First medical treatment must be sought within 30 days from date of accident.(ii)  Incident report must be lodged with the Auxiliary Police within 24 hours of the injury – for injuries sustain during Operative Time.(iii)  All medical expenses for treatment of the injury must be incurred within 60 days from date of accident.
11. What does waiting period means?
The waiting period for the diagnosis of any illness or specified infectious diseases is 30 days from the effective date (upon receiving the policy).
12. Where can I find more details on the Hospital Protection Plan & Passenger Protection Plan?

Please refer to Product Disclosure Sheet (Passenger | Hospital) Document attac⛄hed for more details or contact AIG Insurance Malaysia Bhd

For General, Product & Road Assistance Enquiries:
Toll Free : 1800 88 8811
Fax : 603-26854896
Email : AIGMYCare@aig.com
Operation hour♑s : Monday to Friday, 9am to 5pm (except public holidays) Website:

Prasarana reserves the right at its absolutes discretion to vary, delete or add to any of these information, Terms and Conditions without any prior notice.

For more information and enquiries, please email us at suggest@rapidkl.iessd.com or Contact Us at m777 bet:03 – 7885 2585 on Mondays to Fridays, from 7.00 am to 8.30 pm, Saturdays to Sundays and Public Holiday🌼s from 7.00 am to 5:30 pm. 

FAQ: MRT Kajang Line Services

FAQ on Fare

1. How much is the fare?

People with disabilities (OKU), students, and senior citizens enjoy 50% discount from the cash rate. Children under 7 years old travel for free.
(Note: The 😼RM1 fare refers to t🎐he one stop travel between Pasar Seni and Merdeka stations based on the monthly fare structure)

2. How is the fare calculated?

The fare is calculated based on three components – a nominal flag fall; a nominal fee for the Transit Acquirer System or Integrated Cashless Payment System; plus charges based on the distance travelled, with a cascading rate every four or five kilometres.
The fare calcꩵula🐼tion is similar with that of the LRT and monorail services.

3. Where can I find the detailed fare tables for MRT Kajang Line?
The fare tables for the MRT Kajang Line are available in the website HERE, and at the Customer Service Offices at LRT, monorail and MRT stations.
4. Is there a minimum fare charged when entering and exiting at the same station?
Yes, the minimum fare of RM0.80 is charged when you enter and exit the same station.
5. Do we need to maintain the minimum store value balance when using the cashless payment on MRT
Customers must maintain a minimum stored value balance of RM5.00 when using the cashless payment on MRT.
6. I’m a concession cardholder. Do I get to enjoy the additional 50% discount?
Yes, you will also get the 50% discount, on top of your concession fare.

FAQ on Payment Mode

1. What are the payment modes for MRT Kajang Line?
Customers have a choice to purchase cash tokens or use Touch ‘n Go cards for cashless travels.
2. Do all gates accept tokens?
Tokens are accepted at all incoming gates. For outgoing gates, slots for tokens are only available at both ends of the gates
3. Do you have designated gates to accept the red token just like at the LRT/Monorail stations?
Yes, the wide aisle gates are located at both ends of the gates.
4. How can I check my fare transactions? Is the transaction available online?
If you are holding the Touch ‘n Go card, you may call the Touch n Go Careline at 03-2714 8888 to check the fare transactions. You may also visit for details on e-statements.
5. The cashless payment for MRT is only available on Touch ‘n Go card. Do you sell Touch ‘n Go cards at the stations? And how much do I need to pay?
Yes, Touch ‘n Go cards are available for sale at all Customer Service Offices at the MRT, LRT, Monorail and BRT networks.
The selling price is RM15.00 each (RM5.50: card fee + RM9.50: purse value).
6. Does MRT Kajang Line have reload machines to top up Touch n Go card at the stations?
Yes, customers can reload their Touch ‘n Go cards at the reload machines at all MRT Kajang Line stations.
7. Will there be any reload fee imposed for reload activities done at the stations?
Yes, RM0.50 reload fee will be imposed. However, passengers can choose to reload at other reload points without the RM0.50 reload feed. Among others are:
 
– Touch ‘N Go Customer Experience Center
– Touch ‘N Go Customer Service Center
– Touch ‘N Go Spot
– Touch ‘N Go Hub Self Service Kiosk (SSK)
– MPH Bookstores
– Giant
– KK Mart
– Tesco
– Guardian
– Caring Pharmacy
– Watsons
8. Can I use my existing Touch ‘n Go card for MRT services?
Yes, you can.
9. If I discontinue to use the Touch n Go card, how can I request for a refund for the remaining store value balance?
You may visit Touch ‘n Go hubs for refunds.

FAQ on MRT Feeder Bus Services

1. Will there be feeder bus services to the MRT stations?
Yes, a total of 300 feeder buses would be deployed to support 49 routes at 23 MRT stations.
The operating hours are from 5.30am to 11.30pm.
 
Details of the MRT feeder bus services will be made available on the website: www.iessd.com
 
2. What was the fare of the bus?
Yes. A nominal fare of RM1 per trip is set for the MRT feeder bus services. Senior citizens, students, and OKU enjoy 50 per cent discount. Children under 7 years old travel for free.
 
Fares could be paid by cash or Tough ‘n Go cards.
3. How do the senior citizens, students, and OKU get the 50 per cent discount when boarding the feeder buses?
They only need to show their NRIC, student card (if not in uniform), or OKU card to the Bus Captains when boarding the feeder buses to enjoy the 50 per cent discount.  

FAQ on Park N' Ride Facilities

1. Are there parking facilities available at MRT stations?

2. How do I pay for the parking?
For MRT users, you can pay using your Touch ‘N Go card. The rate is RM4.50 (per entry per day)

FAQ on Helpline

1. Who do I call for assistance and help?
You can get in touch via these channels:
 
i) Go to the nearest Customer Service Office at any MRT Kajang Line stations
 
ii) Submit your enquiry to our Rapid KL Facebook:
iii) Submit your enquiry to our Rapid KL Twitter: 
iv) Call our Helpline at 03-7885 2855 during these hours:
  • Monday to Friday: 7.00am to 8.30pm
  • Saturday and Sunday: 8.30am to 5.30pm (Closed on all national public holidays)

FAQ: Cashless for MRT Feeder Bus

Updated as at 21 March 2024, 1:00 pm

GENERAL INFO:

1. What is cashless payment?
Cashless payment system is an electronic payment method that does not use any physical money. The transaction/payment takes place via a cashless card that you need to preload before using.
2. Why should l convert to cashless payment mode instead of just paying by cash? What are the benefits?
Cashless fare payment system is a faster, secure and convenient way of paying the bus fare by simply tapping your cashless card on the reader when boarding and alighting from the bus. It speeds up your time while boarding and exiting the bus. Don’t forget to tap in your cashless card when you board the bus and tap out the when you’re exiting the bus.
3. Where can l get the cashless card?
We are using cashless card operated by Touch ‘n Go system. You can purchase at Rapid KL customer service office located at all LRT, MRT and Monorail stations or from Touch ‘n Go Hubs and selected petrol stations.
4. Can l use MyRapid Touch ‘n Go card or MyKad to pay for my bus fare?
Yes. You can use a MyRapid Touch ‘n Go card or MyKad to pay for your fare.
5. Where can I purchase a Touch ‘n Go card?
Touch ‘n Go cards can be purchased at Rapid KL customer service offices located at all LRT, MRT and Monorail stations. You can also purchase at Touch ‘n Go Hubs and Touch ‘n Go SPOTs at selected petrol stations. Do note that when you purchase MyRapid Touch ‘n Go card at Rapid KL customer service office, the cost is RM 15.00 (RM5.20 is card price and RM9.80 is purse value).
6. Where can l reload my card?
Reload facilities are available at all LRT, MRT, and Monorail customer service offices. However, there is additional service fee of RM0.50 charged for each reload transaction over the counter. To avoid the additional service fee, customers can reload their card at Touch ‘n Go reload kiosk at selected LRT stations, reload machines at all MRT stations, Touch ‘n Go hubs, Touch ‘n Go sales counter operated by Touch ‘n Go.
7. How do l check the balance of my card?
You can check the card balance at all LRT, Monorail and MRT customer service offices. You can track your card transactions from Touch ‘n Go e-statement. Customer will be able to obtain their e-statement via Touch ‘n Go Portal at or download Touch ’n Go mobile application for a quick balance check.
8. Do I need to have a minimum balance in my card?
Yes, please make sure you have a minimum balance of RM3.00 purse value before board bus and RM5.00 before you ride train.
9. How do I use the card?
Simply tap your card on the Touch ‘n Go reader as you board the bus and the maximum fare of the route travelled will be deducted from your card. When you tap out your card before disembark the bus, the system automatically calculates your exact fare. This fare is displayed on the reader, and the balance is refunded into the card.
10. Can I pay for multiple passengers with one card?
Yes, you can use one Touch ‘n Go card for multiple boarding payments (maximum 10 passengers per card). However, please inform the Bus Captain in advance when boarding the bus before you tap the card at the reader.Multiple passengers must exit the bus at the same destination and please make sure you have sufficient balance of purse value for multiple payments before you board the bus.
11. What if I forgot to tap out my card?
Maximum fare will be charged if you do not tap out when disembarking the bus.
12. What if I have insufficient balance in my card when I Tap In onboard bus?
The bus card reader will alert ‘error’ if you have insufficient balance in your card. Therefore, you won’t be able to ride the bus until you reload your card. Make sure you have a minimum of RM3.00 purse value before you Tap your card onboard bus.
13. What do I do if I lost the card or of the card is stolen?
For lost card, customers can contact Touch ‘n Go Careline at 03-2714 8888, connect via Facebook and Twitter @MyTouchnGo, log on to Touch ‘n Go e-Customer Service at .
14. What happened to my money if I lost the card?
We strongly encourage customer to register their card with Touch ‘n Go when they receive it to protect the card balance. When the card is lost, customers can contact Touch ‘n Go Careline at 03-2714 8888, connect via Facebook and Twitter @MyTouchnGo, logon to Touch n Go e-Customer Service at www.touchngo.iessd.com for refund on the card balance.
15. I’m a senior citizen/ disabled (OKU) /student, do I enjoy the 50% discount fare?

Yes, you are eligible to enjoy the 50% discount fare. You will need to apply for MyRapid Touch n’ Go Concession Card. Online application is available at //iessd.com/our-products/concession-cards/

16. Where is the collection point for MyRapid Touch ‘n Go Concession Card?
During concession card online application, you can select your preferred collection point. There are 4 collection points: – 

1. Hang Tuah LRT Station
2. Bandar Tun Hussien Onn MRT Station
3. SunU- Monash BRT Station
4. Pasar Seni Concession Card Counter (located at Pasar Seni Bus👍 Hub)

17. What if I have a query with the bus transaction?
You may contact Rapid KL Helpline at 03-7885 2585 for assistance. Details as below: Monday to Friday: 7am to 8.30pm Saturday, Sunday & Public Holiday: 8.30am – 5.30pm In case you missed us during this time, you may reach us on social media channels or email to suggest@rapidkl.iessd.com
18. What happen when the bus card reader is faulty?
We take every step to ensure the bus reader is in good working condition before the bus is allow to operate. However, if the reader is faulty, our Bus Captain will return the bus to the depot to minimize inconvenience to our commuters.
19. What should I do if the bus card reader is faulty when I want to Tap Out?
You may contact Rapid KL Helpline at 03-7885 2585 for refund process. Details as below: Monday to Friday: 7am to 8.30pm Saturday, Sunday & Public Holiday: 8.30am – 5.30pm In case you missed us during this time, you may reach us on social media channels or email to suggest@rapidkl.iessd.com
20. What happened if I do not have a cashless card when boarding the bus?
You won’t be able to ride the bus without a cashless card. Therefore, you must purchase the card at Rapid KL customer service office located at all LRT, MRT and Monorail stations or from Touch ‘n Go Hubs and selected petrol stations.
21. What if the bus I was on were to break down? Do I need to Tap In again when I board the replacement bus?
Yes. You need to Tap In again when you board the replacement bus and there will not be any double-charged.
22. How does cashless reduce queues and improve on delays?
By using cashless fare payment to pay for your fare, there is no fumbling for cash, holding up the line of commuters wanting to get on the bus. Commuters can get on board the bus faster and depart on time.
23. I need time to adapt to this new cashless payment mode, do you have a grace period for the customers?
Only concession card holder will be given a grace period til 28th February 2019 to convert cashless payment system.
24. Where can I channel my feedback if I have a question about the cashless?
Customers can contact Rapid KL Helpline at 03-7885 2585 for assistance. Details as below: Monday to Friday: 7am to 8.30pm Saturday, Sunday & Public Holiday: 8.30am – 5.30pm In case you missed us during this time, you may reach us on social media channels or email to suggest@rapidkl.iessd.com .

FAQ: 100% Cashless for Rapid KL Bus

Updated as at 21 March 2024, 12:00 P.M.

GENERAL INFO:

1. When is Rapid KL buses starting the cashless payment mode?
The cashless payment mode will be by stages and by corridor: – 

1) Ampang – 15 April 2019
2) Cheras, Sungai Besi, Jalan Klang Lama – 29 April 2019
3) Damansara, Jalan Ipoh, Jalan Pahang – 13 May 2019
4) Lebuhraya Persekutuan – 27 May 2019

2. Which bus routes/ numbers are affected?
1) Ampang – 300, 302, 303, BET7, T300, T301, T302, T303, T304, T350, T351 2) Cheras – 400, 402, 420, 421, 450, T406, T450 3) Sungai Besi – 506, 540, 541, 580, 581, 590, T571, T580, T581, T582, T583 4) Jalan Klang Lama – 600, 602, 640, 641, 650, 651, 652, 690, T600, T601, T602, T603, T604, T605, T640 5) Damansara – 801, 802, 821, 822, 851, 852, T850 6) Jalan Ipoh – 170, 171, 172, 173, 180, 190, 191, T120, T180, T190 7) Jalan Pahang – 200, 201, 202, 220, 221, 222, 250, 251, 253, 254, BET16, BET17, T200, T201, T202, T203, T204, T221, T222, T223, T224, T250, T251 8) Lebuhraya Persekutuan – 708, 750, 751, 752, 753, 754, 770, 771, 772, 780, 781, 782, 783, BET3, BET4, T715, T750, T751, T752, T753, T754, T755, T756, T757, T758, T759, T773, T774, T776, T778, T780, T781, T782, T783, T784, T785, T786, T787, T788, T789, T790, T791 
3. What is cashless payment?
Cashless payment system is an electronic payment method that does not use any physical money. The transaction/payment takes place via a Touch ‘n Go card that you need to pre-load before using.
4. Why should I convert to cashless payment mode instead of just paying cash? What are the benefits?
Cashless fare payment system is a faster, secure and convenient way of paying the bus fare by simply tapping your cashless card on the reader when boarding and alighting from the bus. It speeds up your time while boarding and exiting the bus.
5. How can I get more savings through the cashless payment?
Touch ‘n Go card holders /user will enjoy 20% discount from the normal fare when they use their card for payment onboard bus. You can also purchase Rapid KL Unlimited Pass (My100 & My50) at any LRT/MRT/ Monorail and BRT stations to enjoy more savings on Rapid KL buses. My100 and My50 are passes that offer commuters unlimited rides on Rapid KL rail and bus network for 30 consecutive days. For more info on unlimited pass, please visit:-//www.iessd.com/fares-and-payments/all-tickets/unlimited-pass-my100my50
6. Where can I purchase a Touch 'N Go Card?

You can purchase the Touch ‘n Go card at all LRT, MRT, Monorail and BRT customer service counters. The Touch ‘n Go card price is RM 15.00 (RM5.00 card price and RM10.00 purse value).

You can also purchase Touch ‘n Go card at: –

  • TNG Customer Experience Centre, (CEC)
  • TNG Hubs
  • TNG Spots
  • Petrol Kiosks
  • Convenience stores
  • Pharmacies
7. Can I use Touch 'N Go card or MyKad to pay for my bus fare?
Yes. You can use a Touch ‘n Go card or MyKad to pay for your fare.
8. Where can I reload my Touch 'N Go card?

Reload facilities are available at all LRT, MRT, Monorail and BRT customer service counters.

However, there is additional service fee of RM0.50 charged for each reload transaction over the counter. To avoid the additional service fee, customers can reload their card at Touch ‘n Go self-service reload kiosk at selected LRT stations or reload your card at: 

  • TNG Customer Experience Centre, (CEC)
  • TNG Hubs
  • TNG Spots
  • Petrol Kiosks
  • Convenience stores
  • ATMs
  • Pharmacies
  • Self-service Kiosks
  • Customer Service Counters at selected Toll Plazas
  • Reload lanes at toll plazas on selected highways
List of Touch ‘n Go reload points:- 
9. How do I check my Touch 'N Go card balance?

You can check the card balance at any LRT, Monorail, MRT and BRT customer service offices.

You can track your card transactions from Touch ‘n Go e-statement. Customer will be able to obtain their e-statement via Touch ‘n Go Portal at  or download Touch ’n Go mobile application for a quick balance check.

10. Do I need to have minimum balance in my card?
Yes, please make sure you have a minimum balance of RM3.00 purse value before you board the bus and RM5.00 before you ride train.
11. How do I use the card?
Simply tap your card on the bus reader as you board the bus and the maximum fare of the route travelled will be deducted first from your card. When you tap out your card before disembarking the bus, the system will automatically calculate your exact fare. This fare is displayed on the reader, and the balance is refunded into the card.
12. Can I pay for multiple passengers with one card?
Yes, you can use one Touch ‘n Go card for multiple boarding payments (maximum 10 passengers per card). However, please inform the Bus Captain in advance when boarding the bus before you tap the card at the reader.Multiple passengers must exit the bus at the same destination and please make sure you have sufficient balance of purse value for multiple payments before you board the bus.
13. What if I forgot to tap out my card?
Maximum fare will be charged if you do not tap out when disembarking the bus.
14. What if I have insufficient balance in my card when I tap in onboard bus?
The bus card reader will alert ‘error’ if you have insufficient balance in your card. Therefore, you won’t be able to ride the bus until you reload your card. Make sure you have a minimum of RM3.00 purse value before you Tap your card onboard bus.
15. What do I do if I lost the card or the card is stolen?
For lost card, customers can 
  • contact Touch ‘n Go Careline at 03-2714 8888
  • connect via Facebook and Twitter 
  • log on to Touch ‘n Go e-Customer Service at
16. What happened to my money if I lost the card?

We strongly encourage customer to register their card with Touch ‘n Go when they receive it to protect the card balance.

When the card is lost, customers can contact Touch ‘n Go Careline at 03-2714 8888, connect via Facebook and Twitter , logon to Touch n Go e-Customer Servic꧟e at for refund on the card balance.

17. I am a Senior Citizen / Disabled Person (OKU) / Student, do I enjoy the 50% discount fare?

Yes, you are eligible to enjoy the 50% discount fare. You will need to apply for MyRapid Touch n’ Go Concession Card.

Online application is available at //www.iessd.com🍎/fares-and-payments/all-tickets/concession-cards

18. Where is the collection point for MyRapid Touch 'n Go Concession Card?
During concession card online application, you can select your preferred collection point. There are 4 collection points:  

1. Hang Tuah LRT Station
2. Bandar Tun Hussien Onn MRT Station
3. SunU- Monash BRT Station
4. Pasar Seni Concession 👍Card Counter (located at Pasar Seni Bus Hub)

19. What if I have a query with the bus transaction?

You may contact Rapid KL Helpline at 03-7885 2585 for assistance. Details as below:

Monday to Friday: 7.00am to 8.30pm
Saturday, Sunday & Public Holiday: 8.30am – 5.30pm
In case you missed us during this time, you may reach us on social media channels or email to suggest@rapidkl.iessd.com

20. What happen when the bus card reader is faulty?
We take every step to ensure the bus reader is in good working condition before the bus can operate. However, if the reader is faulty, our Bus Captain will return the bus to the depot to minimize inconvenience to our commuters.
21. What should I do if the bus card reader is faulty when I want to Tap Out?

You may contact Rapid KL Helpline at 03-7885 2585 for refund process. Details as below:

Monday to Friday: 7.00am to 8.30pm
Saturday, Sunday & Public Holiday: 8.30am – 5.30pm
In case you missed us during this time, you may reach us on social media channels or email to m777 bet:suggest@rapidkl.iessd.com

22. What happened if I do not have a cashless card when boarding the bus?

You can purchase the Touch ‘n Go card onboard the bus.

Do note that when y♔ou purchase Touch ‘n Go card onboard the bus, the cost is RM 10🎐.00 (RM5.20 is card price and RM4.80 is purse value).

23. What if the bus I was on were to break down? Do I need to Tap In again when I board the replacement bus?
Yes. You need to Tap In again when you board the replacement bus and there will not be any double-charged.
24. I need time to adapt to this new cashless payment mode, do you have a grace period for the customers?
Only concession card holder will be given a grace period for one (1) month from the start of the launch date for each corridor.
 
1) Ampang : 15 April 2019 – 14 May 2019
2) Cheras, Sungai Besi, Jalan Klang Lama : 29 April 2019 – 28 May 2019
3) Damansara, Jalan Ipoh, Jalan Pahang :13 May 2019 – 12 June 2019
4) Lebuhraya Persekutuan : 27 May 2019 – 26 June 2019
25. I don't live in Klang Valley area and I don't have a Touch N' Go card, how do I use Rapid KL services?

For Malaysian visitor, your MyKad (Malaysian identification card) has a Touch ‘n Go chip which can be used as a Touch ‘n Go card. You may reload your MyKad at: –

Reload facilities are available at all LRT, MRT, Monorail and BRT customer service counters.

However, there is additional service fee of RM0.50 charged for each reload transaction over the counter. To avoid the additional service fee, customers can reload their card at Touch ‘n Go self-service reload kiosk at selected LRT stations or at: – 


  • TNG Customer Experience Centre, (CEC)
  • TNG Hubs
  • TNG Spots
  • Petrol Kiosks
  • Convenience stores
  • ATMs
  • Pharmacies
  • Self-service Kiosks
  • Customer Service Counters at selected Toll Plazas
  • Reload lanes at toll plazas on selected highways
For non-Malaysian visitors, you may purchase the Touch ‘n Go card at: –

  • LRT, MRT, Monorail and BRT Customer Service Counters
  • TNG Customer Experience Centre, (CEC)
  • TNG Hubs
  • TNG Spots
  • Petrol Kiosks
  • Convenience stores
  • Pharmacies
26. Where can I channel my feedback if I have a question about the cashless?
Customers can contact Rapid KL Helpline at 03-7885 2585 for assistance. Details as below:

Monday to Friday: 7.00am to 8.30pm
Saturday, Sunday & Public Holiday: 8.30am – 5.30pm

In case you missed us during this time, you may reach us on social media channels or email to suggest@rapidkl.iessd.com 

How to Travel With Us?

Our rail and bus services operate 7 days a week from 6am to 12am. Rush hour on weekdays range from 7am to 9am and 5pm to 7pm. Depending on where you are heading, keep a lookout for our Rapid signage. When it comes to traveling on the LRT, Monorail, BRT and MRT, be sure to remember the station name, line name or colour. 

DOWNLOAD KLANG VALLEY INTEGRATED TRANSIT MAP

Timely Frequencies

Make your daily travels more manageable knowing when the next train is arriving.
Rail LinesPeak-Hour Headway
Ampang Line6 minutes
Sri Petaling Line6 minutes
Kelana Jaya Line3 minutes
KL Monorail Line7 minutes
MRT Kajang Line5 minutes
MRT Putrajaya Line5 minutes
Road traffic can be challenging in particular during peak hours. Our skillful bus captains do their best to maintain a consistent frequency with your safety in mind at all times.
BusesPeak-Hour Frequency
In-Town15-20 minutes
Bus Rapid Transit (BRT) - Sunway6 minutes

Covered Connections and Exit Ways

Most of our train stations have underground connections to major shopping malls like Suria KLCC, Avenue K, MyTown, IKEA Cheras and covered walkways to Berjaya Times Square, Nu Sentral, EkoCheras Mall and KL Sentral.
 
 

Colour Coded Services

Identify which Rapid services you wish to travel on by familiarizing yourself with the coloured icons.
ServicesLineOperating Hours
LRTKelana JayaTrain services begin at 6.00am daily and end before 12.00am. On special days, we may even extend our services up till 1.00am. Find out more about m777 bet:LRT services.
LRTSri PetalingTrain services begin at 6.00am daily and end before 12.00am. On special days, we may even extend our services up till 1.00am. Find out more about LRT services.
LRTAmpangTrain services begin at 6.00am daily and end before 12.00am. On special days, we may even extend our services up till 1.00am. Find out more about LRT services.
MonorailKL MonorailTrain services begin at 6.00am daily and end before 12.00am. On special days, we may even extend our services up till 1.00am. Find out more about m777 bet:Monorail services.
MRTKajangMRT services begin from 6.00am to 10:55pm (depending on the respective stations). Find out more about m777 bet:MRT services.
MRTPutrajayaMRT services begin from 6.00am to 10:55pm (depending on the respective stations). Find out more about m777 bet:MRT services.
BusIn-TownA cost effective option to travel on from 6.00am to 12.00pm. Fares for in-town buses are charged based on zones. Feeder buses only cost RM1.00. Find out more about m777 bet:Bus services.
BRTSunwayConnect via LRT station USJ 7 or Setia Jaya Komuter station and explore Sunway township on a dedicated elevated bus track. Service begins from 6.00am to 12.00am. Find out more about m777 bet:BRT services.

When Taking the Train

Ticket Vending Machine (TVM)

If you don’t have a travel card, you can purchase your travel tokens at our touchscreen TVMs. You may select your rail lines and destination. Fares are also stated on the screen.
Selecting Your Gates
 
 
If you are traveling with large luggage or using a red token, go to the special lane gate to enter and exit stations.
 
Enter only at gates with a green ‘tick’ and not a red ‘cross’.
Entering Gates
 
 
Tap your travel card or token on the reader until you hear the beep sound. You can also view your balance on the screen. Enter through the gates once the gate flaps open.

To exit, drop the token into the slot until the gate flaps open. Tap at the reader if you are using a travel card until you hear the beep sound.
Heading to the Platform
 
 
 
Refer to the sign before the escalators to know where you are going. The sign will also indicate the end station. Be sure you are on the correct platform before boarding the train. 
 
Boarding the Train
 
 
Always stand behind the yellow line at platforms. To board train, queue up as per arrow indicators and allow passengers to alight the train before getting on. There is no need to rush or push.
 
A beeping sound will indicate doors are closing. Ensure you stand clear of closing doors at all times.
Onboard the Train
Listen to the announcement and refer to the information display above the doors. You can also peek through the windows to see which station you are at. 
 

When Taking the Bus

Knowing Your Destination

End stop of bus routes is displayed at the top front of buses. At most bus hubs, a public information display is available to check on bus number, route and estimated time of arrival and departure.  
Waiting for the Bus

   Remember to always queue at bus stops and wait for the bus to come to a halt before trying to come onboard. There is no need to push and put your life at risk. 
Boarding the Bus

   Use the front doors to enter onto the bus. If you are paying your fare by cash, do ensure you have exact change and make sure you get a ticket. There can be inspectors onboard performing routine checks. 
Onboard the Bus
Seats for those with special needs are clearly indicated with stickers on walls and windows of the bus. Give them priority. Hold on to hand rails if you are standing. 
 
Getting off
Before getting off, remember to tap your travel card at the card reader near to the back door of the bus until you hear the beep sound. If you forget, it may be troublesome when you ride the bus again.

FAQ: My50 Unlimited Travel Pass

Updated as at 27 December 2021, 7:00pm

The My50 unlimitౠed travel pass (My50) offers unlimited rides on all services operated by Prasarana in Klang Valley for 30🌜 consecutive days. 

For Pulau Pinang, the My50 will be the My50 Mutiarꦍa Pass and is valid ܫon all Rapid Penang bus services. 

GENERAL INFO:

1. What is My50 and what are its benefits?

 My50 is an unlimited travel pass that offers 30 days unlimited rides on Rapid KL LRT, MRT, Monorail, BRT, Rapid KL bus and MRT feeder bus seꦏrvices in Klang Valley. For Pulau Pinang, My50 Mutiara Pass offers 30 days unlimited rides for all Malaysians on Rapid Penang bus services. For Kuantan, My50 is not available for Rapid Kuantan services. 

2. What is the eligibility criteria to purchase My50?

 You must be a Malaysian citizen with a valid MyKad or MyTentera, to be eligible to purchase the My50 in Klang V꧂alley and Pulau Pinang for Mutiara Pass. 

3. What is the price of My50?

 The price for a My50 pass is RM50. 

4. When will My50 be made available for purchase?

 My50 will be available for purchase from 1💟 January to 31 December 2022. 

5. Where can I purchase My50?

 You🌠 can purchase My5𝔍0 from Rapid KL Customer Service Counters located at: 

(i) All LRT stations 

(ii) All MRT stations 

(iii) All Monorail stations 

(iv) All BRT stations 

(v) Selected Rapid KL Bus Hubs as listed below:

a. Pasar Seni 

b. Chow Kit 

c. KLCC 

d. Sri Nilam 

e. Puchong Utama 

f. Pearl Point 

g. Sunway Pyramid 

h. Greenwood 

i. Seksyen 2 Shah Alam 

 

(vi) Rapid Penang Kioks as listed below: 

a. Komtarb. Weld Quay (Terminal B)c. Penang Sentrald. Bukit Jambule. Ibu Pejabat Rapid Penang (Lorong Kulit)f. Kompleks Dato’ Kailan (Kepala Batas)g. Balik Pulauh. Bukit Mertajam
6. How do I purchase My50 at Klang Valley?

(i) Please make sure your MyKad or MyTentera has Touch ‘n Go functi𝓰on. 

 

(ii) Bring your MyKad or MyTentera to any Rapid KL Rail Customer Service Counters or selected bus hubs above and ensure a minimum of RM55 purse value in your MyKad/MyTentera. If your purse value is insufficient, you have to reload a minimum amount of RM60 onto your MyKad or MyTentera first. After deduction of RM0.50 reload fee, the RM9.50 will be stored in your Touch ‘n Go purse value. The balance will not be deductedꩲ once your pass has been activated, unless you use it for other transactions (toll, retails outlets, parking, etc); 

 

(iii) Do consider or decide ahead of time the date you wish to “activate” or start using the pass. My50 will be activated once it touches the ga𒐪te and it will be considered as Day 1. You may also request for auto renewal at any Rapid KL Rail Customer Service Counters or selected bus hubs above. When you opt for auto-renewal of your My50, you may reload your MyKad or MyTentera Touch ‘n Go at any premises or retail outlets with Touch ‘n Go reload facilities in subsequent months. Kindly ensure the amount in your purse value is maintained at minimum RM55 for💙 the pass to be auto renewed. 

7. How do I purchase My50 Mutiara Pass at Pulau Pinang?

(i) Bring your MyKad or MyTentera to any Rapid Penang Kiosks in Pulau Pinang mentioned above to purchase the M🦩y50 Mutiara Pass. 

 

(ii) Do consider or decide ahead of time the date♛ you wish to “activate” or start using the pass. My50 Mutiara Pass will be activated once it touches the bus card reader when you are using Rapid Penang bu💮s services. Auto-renewal service for Rapid Penang is still unavailable. 

8. When can I start using My50?

You can start using My50 from 1 January 2022. 

9. Is there a subscription fee to My50?

There is no subscription fee for My50. You only need to pay the price of the pass, which is RM50. However, you still need to maintain the minimum* purse value 🔯of RM5 in your MyKad or MyTentera Touch ‘n Go. 

*The minimum purse value need not be topped-up monthly unless you have used the value for other payment. 

10. Will I be issued a new Touch ‘n Go card when I purchase My50?

No. For Rapid KL users, My50 will be activateไd in their MyKad or MyTentera only. For Rapid Penang, My50 pass will be activated through the ♏My50 Mutiara Pass. 

11. Can I purchase My50 on my normal Touch ‘n Go card?

No, My50 pass is only available on MyKad and MyTentera that has Touch ‘n Go function. For Rapid Penang, Myꦫ50 can onl𝔉y be purchased through My50 Mutiara Pass. 

12. I am a student, below 12 years of age. My identity card, MyKid, is not equipped with Touch ‘n Go function. How do I apply for My50?

Students below 12 years of age may first apply via online for the MyRapid Student Concession Card. Upon collecting your concession card at any of the preferred station, you may purchase My50 at Rapid KL Customer Service Counters. The activation of the pass will be in your concession card. For Rapid Penang,༺ students below 12 years of age can purchase their My50 Mutiara Pass at any Rapid Penang kiosks in Pulau Pinang. 

13. What about other concession card holders i.e., Senior Citizens, OKU, Students above 12 years of age, can we purchase/ activate My50 using the current concession cards?

Other concession ca🉐rd holders must purchase My50 using MyKad/MyTentera for Rapid KL users whilst for R꧃apid Penang users, you have to purchase My50 Mutiara Pass. 

14. What is the validity period of My50?

The validity period is 30 consecutive days (including weekends). You can choose to se✨t the first date of your pass during purchase, or you can leave it open, and the first tap at the rail fare gate or card reader of Rapid KL or Rapid Penang bus will be the first date of your pass. 

15. How far in advance can I purchase My50?

You can purchase it 30 days in advance. You must activate your pas💧s within 30 day❀s after purchase. Failure to activate your My50 pass within the 30-day period will see the pass automatically expire and no refund will be given. 

16. Can I transfer my My50 to others?

No, My50 is activated in yoꦰur MyKad or MyTentera for Rapid KL and Mutiara Pass for Rapid Penang, which is non-transferable. 

17. Do I still need to maintain the minimum purse value for my Touch ‘n Go on my MyKad or MyTentera for Rapid KL and MyRapid on My50 Mutiara Pass for Rapid Penang?

Yes, you still 💯need to maintain the minimum purse value for your Touch ‘n Go and📖 MyRapid which is RM5. 

18. I only use Rapid KL rail network. Is there an unlimited monthly travel pass for rail only?

♔No, we do not have an unlimited monthly travel pass which is solely for rail services. 

19. Can I use My50 at Rapid Penang or Rapid Kuantan?

Currently, if you purchase My50 in Klang Valley, it is only 🌞valid for unlimited 💃rides on Rapid KL rail and bus network in Klang Valley only. The same goes to My50 Mutiara Pass. The pass is only valid for unlimited rides on bus network in Pulau Pinang only. My50 is not applicable for Rapid Kuantan. 

20. Can I use My50 at KTM Komuter or ERL?

My50 🦩is only valid for Rapid KL network of rail and bus in Klang Valleyꩵ and Pulau Pinang. 

21. I am a subscriber (Smart 7/ Smart 30 / My30). Can I purchase My50?

You may purchase My50 only if your Smart package is activated on a generic Touch ‘n G🌟o card. If your 💙Smart package is activated on your MyKad or MyTentera, you can only purchase My50 after your Smart 7 / Smart 30 / My30 package has expired. 

22. I still have remaining days on my Smart 7/ Smart 30/ My30. Can I migrate the remaining days into the new My50?

No, you cannot migrate the remaining days of your Smart 7/ Smar꧒t 30/ My30 into your My50. You can continue♐ using your existing pass until expired. 

23. Can I still enjoy the flat rate at Rapid KL Park n Ride facilities at LRT or MRT, after I activate My50?

Yes, you can still enjoy the flat rate at the LRT and MRT Park n Ride facilities when you take the LRT/MRT/Mono♎rail/BRT services, but you must tap your MyKad or MyTentera that has been activated with My50 at the Park n Ride entry/exit and use the same MyKad or MyTentera when yꦜou ride the train or bus. 

WHAT TO DO BEFORE I PURCHASE My50?

1. How will I know if my MyKad or MyTentera Touch ‘n Go chip is functional?

You ca🌠n verify its chip functionality prior to purchasing the pas📖s by: 

(i) Reloading it with any amount, at any Touch ‘n G༺o reload points (petrol stations, convenient stores, Rapid KL Customer Ser🌄vice Counters, etc). If the reload is successful, the Touch ‘n Go chip in your MyKad or MyTentera is functional; or 

(🐠ii) Checking it at any Touch ‘n Go or Rapid KL Customer Service Counters. 

2. What if the Touch ‘n Go chip in my MyKad/ MyTentera* is not functional?

You will need to get your MyKad 𒊎replaced at any National Registration Department counter (Jabatan Pendaftaran Negara) before purchasing My50. 

*The replacement process for MyTentera is subject to the terms and conditions set by the Ministry of Defence, Malaysia. 

3. To purchase My50, do I need to have some value in my MyKad or MyTentera for Rapid KL and My50 Mutiara Pass for Rapid Penang?

Yes, you will need to have a minimum of RM55 in your MyKad/MyTentera for Rapid KL and 🐓My50 Mutiara Pass for Rapid Penang (RM50 for My50 and RM5 for minimum purse value). 

4. Will I be charged Sales & Service Tax (SST) when I purchase My50?

Sales and Service Tax (SST) will not be charged when you purchase My50 at any Rapid KL Customer Service Counters, selected bus hubs and꧟ Rapid Penang kiosks. 

5. I have purchased the pass using my MyKad that only has one photo on the front. Should I upgrade it to the new MyKad, the one with two photos, before I start using the pass?

All MyKad with Touch ‘N Go function is able to accept My50. If you have successfully purchased your My50 in your MyKad with one photo in the front, you are strongly advised to utilize the pass in the existing MyKad first, before upgrading it to the🔯 new MyKad with two photos. 

WHAT TO DO AFTER I HAVE PURCHASED My50?

1. What if my MyKad / MyTentera* is FAULTY AND UNREADABLE after I have purchased My50?

You need to get your MyKad replaced at any National R🤪egistration Department (Jabatan Pendaftaran Negara’s (JPN💃) counter. 

*The replacement process for MyTentera is subject to the terms and conditions set by the Ministry of Defence, Malaysia. 

 

You can request for refund for the balance of days of your My50 by submitting your documents to My50 refund portal at m777 bet:www.iessd.com. The balance of days will be converted into cash value. Refund request must be submitted within 3 months from date of purchase or renewal of My50. The information/ documents required for refund ar⛎e: 

(i) MyKad MFG number (can be obtained from the Slip Pengembalian Nila♉i TNG from JPN or the purchase/ renewal receipt issued by Rapid KL) 

(ii) Bank name 

(iii) Bank account number 

(iv) Purchase or Renewal receipt 

(v) Slip Pengembalian Nilai ⛄TNG from JPN (applicable for MyKad) 

2. What if my MyKad/MyTentera, My50 Mutiara Pass is FAULTY BUT READABLE after I have purchased My50?

If your MyKad/ MyTentera is faulty but readable, the balance of days of your My50 which you have purchased in the previous MyKad/MyTentera will need to be transferred into your generic Touch ‘N Go card. Once that pass has expired, you will need to purchase/ renew in the new MyKad/MyTentera that you have received from JPN. Whilst for My50 Mutiara 🦋Pas🥃s, you can use the same card if it is still readable. 

3. What about the refund for my Touch ‘n Go purse value?

You can contact Touch ‘n Go Careline at 03 – 2714 8888 or visit any Touch ‘n Go HUB to request for refund. 

4. What if I lose my MyKad/ MyTentera* after I have purchased My50?

You will need to make a police report and apply for a new MyKad at any Jabatan Pendaftaran Negara’s (JPN)💜 counter. However, we do not accept refund request for My50 for loss of MyKad or MyTentera. 

*The replacement process for MyTentera is subject to the terms and conditions set by the Ministry of Defence, Malaysia. 

5. Where can I get my refund for My50 from? How long will the refund process take?

The refund will be credited into your bank acco𝔉unt based on the details given when you submit your refund request, within 30 days. 

6. Can I get an immediate refund for My50?

No, you cannot get an immediate refund. This is due to the internal valid𓃲ation processe🍌s that will be involved in all refund requests. 

7. When should I renew my My50?

You must renew your My50 seven (7) days before or seven (7) days after its e🐼xꦗpiry. 

8. How do I renew my My50?

You have 2 options: 

(i) Y𒁃ou can personally go to any Rapid KL rail Customer Service Counters, selected Bus Hubs and Rapid Penang Kiosks; or 

(ii) Rapid KL users c💟an activate for auto-renewal and only need to make sure the card ha🦹s adequate value in the subsequent months. 

9. How does the auto-renewal function work?

Auto🍸-renewal feature is activated upon request. Once the auto-renewal feature is activated, your My50 will be automatically renewed seven (7) days before or seven (7) days after the expiry, as long as you have sufficient amount as per the renewal price in your Touch ‘n Go purse value. For My50, the amount in the purse value must not be less than RM55. The minimum balance of RM5 for usage at Rapid KL rail and bus services must always be maintained. You can only select for auto-renewal only when you have an activation date set for your My50 during your first purchase. 

10. Can I de-activate the auto-renewal function? How?

Yes, you can de-activate the auto-renewal function at any Rapid KL Custo🌱mer Service Counters or bus hubs. Our Rapid KL personnel will be happy to assist you. 

11. How do I check the balance of days of my My50?

The balance of days of your My50 will be displayed on the screen at the fare gates when you tap out from any LRT, Monorail and BRT stations, or on the card reader when you tap out from Rapid KL bus or MRT feeder bus. For MRT, the expiry date of yourꦆ pass will be displayed on the screen at the fare gates. Alternatively, you can go to any Rapid KL Customer Service Counters and selected Bus Hubs and Rapid Penang kiosks to check your balance of days. 

12. Can I terminate my My50 before it expires?

No, you cannot terminate your My50 be𝐆fore it expires. 

13. Can I renew my My50 at any Touch ‘n Go Self-Service Kiosk (SSK)?

No. You can on♚ly renew your My50 only at Rapid KL Customer Service Counters and selected Bus Hubs. However, you can reload your Touch ‘n Go on your MyKad at any Touch ‘n Go reload points. 

14. How quickly will my MyKad be replaced?
Applicants who choose to collect their MyKad at the Jabatan Pendaftaran Negara (JPN) Putrajaya Headquarters, State JPN, UTC and selected branches may do so within 45 minutes. Those who choose to collect it at any JPN branch offices in Peninsular Malaysia will be able to do so within five (5) working days. Any JPN branch offices in Sabah, Sarawak or Labuan will have the card ready for collection within seven (7) working days.  

This charter𒊎 on issue of the MyKad applies only to applications by Malaysian citizens and applications that have no complications. (Source: Jabatan Pendaftaran Negara) 

15. Is there a fee to replace my MyKad if its physical condition is bad?

If the chip is damaged within the first year not deliberately or through misuse, a replacement card will be issued at no charge, but if the card is more than a year old, then a replacement fee of RM10 will be imposed. (Source: Jaba꧃tan Pendaftaran Negara) 

For more information and enquiries, please email us at suggest@rapidkl.iessd.com or Contact Us at 03-7885 2585 on Mondays to Fridays, from 7.00am to 8.30pm, Saturdays to S🅘undays and Public Holidays from 8.3🍃0am to 5:30pm. 

FAQ: MyCity Pass - 1 Day / 3 Days Pass

Updated as at 8 March 2024

GENERAL INFO:

1. What is MyCity Pass?
MyCity Pass is an unlimited daily travel pass offering unlimited rides on Rapid KL LRT, MRT, Monorail, BRT, Rapid KL bus and MRT feeder bus services in Klang Valley for 1 day or 3 days. You can purchase the Pass at any time during the month as it operates on a day-cycle count.
2. Who can purchase MyCity Pass?
MyCity Pass is now available to both Malaysians and non-Malaysians.
3. How many types of passes do you offer?
There are two (2) types of MyCity Pass available: the MyCity 1-Day Pass and the MyCity 3-Day Pass.These passes are valid for 1 day and 3 days respectively and are activated using a Touch ‘n Go card.
4. How much does MyCity 1-Day Pass and MyCity 3-Day Pass cost?

 Price indicated above excludes the Touch ‘n Go card price and minimum purse value requirement.
5. What is the price for customers WITHOUT a Touch ‘n Go card?

Prices includes a RM10.00 Touch ‘n Go card and purse value.

Example for MCP1 purchase (for a new Touch ‘n Go card):

Customers need to pay RM25, equivalent to RM10 for the Touch ‘n Go NFC card price + RM15 for the minimum Touch ‘n Go first top-up value. Subsequently, RM6 will be deducted from the card as the pass price for the activation of MCP1. Hence, remaining purse value will be RM9.00. You must ensure a minimum RM5.00 balance is available in your Touch ‘n Go card for you to enjoy unlimited rides on Rapid KL LRT, MRT, Monorail, BRT, Rapid KL bus and MRT feeder bus services.

6. Where can I purchase MyCity Pass?
You can purchase MyCity Pass from Rapid KL Customer Service Offices located at:
  • All All LRT, MRT, Monorail and BRT stations.
  • Selected bus hubs (Chow Kit, Pasar Seni, Section 2 Shah Alam, Greenwood, Sri Nilam, KLCC, Pearl Point, Puchong Utama & Sunway Pyramid).
  • Online via MyRapid PULSE App or MyRapid Shop (//shop.iessd.com/)
7. How do I purchase MyCity Pass?

i) For Malaysians
a. Bring your MyKad to 🌳any Rapid KL LRT, MRT, Monorail, BRT Customer Service Office, or selected bus hubs and show your MyKad to the Customer Serviceꦿ Officers for verification purposes.

b. Once verified by our Customer Service Officers, present your Touch ‘n Go card or MyKad for encoding with the MyCity Pass.c. You must ensure a minimum RM5.00 balance is available in your Touch ‘n Go card for you to enjoy unlimited rides on Rapid KL LRT, MRT, Monorail, BRT, Rapid KL bus and MRT feeder bus services.

ii) For non-Malaysians
a. Bring your own Touch ‘n Go card at any Rapid KL LRT, MRT, Monorail, BRT Customer Service Office, or sele🎀cted bus hubs for encoding with the MyCity Pass.

b. You must ensure a minimum RM5.00 balance is available in your Touch ‘n Go card for you to enjoy an unlimited rides service of Rapid KL LRT, MRT, Monorail, BRT, Rapid KL bus and MRT feeder bus services.

**Touch ‘n Go cards can be purchased at any of Rapid KL Customer Service Offices for RM10.00, except for BRT stations and Rapid KL bus hubs, subject to availability of Touch ‘n Go stocks.

 You can also purchase a Touch ‘n Go card at the locations as per stated below:
  • Touch ‘n Go Customer Experience Centre (CEC)
  • Touch ‘n Go Hubs
  • Touch ‘n Go Spots
  • Petrol Kiosks
  • Convenience stores
  • Pharmacies
8. Can I purchase MyCity Pass through the MyRapid PULSE app or via the MyRapid Shop?

You can purchase MyCity Pass via MyRapid PULSE starting 11 March 2024. The MyRapid PULSE can be downloaded from the App Store, Play Store, or Huawei App Gallery. Alternatively, you can visit m777 bet://shop.iessd.com/, navigate to ‘Lifestyle’, and select your preferred product(s) from the store.

9. What is the maximum number of MyCity passes that can be purchased in one (1) transaction via MyRapid PULSE app or MyRapid Shop?

For Malaysians: For purchases of the MyCity Pass, the maxim🔥um quantity allowed is up to 10 purchases per transaction.

For non-Malaysians: For purchases of the ✤MyCity Pass, the maximum quantity allowed is up to 4 purchases per transaction.

10. Can I activate MyCity Pass on MyKad with a Touch ‘n Go embedded chip?
Yes, MyCity Pass can only be purchased using your MyKad with a Touch ‘n Go embedded chip. Kindly ensure there is no active pass on your MyKad. You must ensure a minimum RM5.00 purse value is available in your MyKad for you to enter Rapid KL LRT, MRT, Monorail, BRT, Rapid KL bus, and MRT feeder bus services.
11. I am My50/Smart Package (Smart 7/ Smart 30) user, can I purchase MyCity Pass using the same Touch ‘n Go card?
MyCity Pass can only be activated on the same Touch ‘n Go card after your My50/Smart Package has expired.
12. I am a MyRapid Concession card user, can I purchase MyCity Pass on my MyRapid Concession Card?
No. MyCity Pass cannot be activated on any MyRapid Concession Card.
13. Can I use MyCity Pass at KTM Komuter or ERL?
No. MyCity Pass is only valid for Rapid KL LRT, MRT, Monorail, BRT, Rapid KL bus, and MRT feeder bus services in Klang Valley only. The MyCity Pass is not valid for Rapid Penang and Rapid Kuantan bus services.
14. Can I still get the flat rate at Rapid KL LRT or MRT Park n Ride facilities with my MyCity Pass?

Yes, you can still enjoy the flat rate at LRT or MRT Park n Ride facilities by tapping the same Touch ‘n Go card. For more information, kindly visit: //iessd.com/bus-train/rapid-kl/park-ride/.

15. Will I be charged Sales & Service Tax (SST) when I purchase MyCity Pass?
No. Sales and Service Tax (SST) are not applicable for MyCity Pass purchases.
16. What if I lose my Touch ‘n Go card with MyCity Pass encoded before its expiry?
You are required to purchase a new MyCity Pass. No replacements or refunds are available for lost cards.
17. What if my MyCity Pass is unreadable?
If your MyCity Pass is unreadable, you may request a temporary travel voucher at Rapid KL Customer Service Offices at LRT, MRT, Monorail, BRT and selected bus hubs by showing your original purchase receipt of the MyCity Pass. No refund will be given for unreadable pass.

FAQ: Bus Services In Putrajaya By Rapid KL

Updated as at 30 December 2022, 5:00 pm

GENERAL INFO:

1. What is the Nadiputra bus service?
The Nadiputra bus service is a stage bus services that operates in Putrajaya, operated by Rapid Bus Sdn Bhd.
2. When will this bus service start?
This bus service will operate from 1 January 2023.
3. What are the operating hours for this bus service?

Monday – Friday:
6.30 am – 8.00 pm

Saturday, Sunday & public holiday:
7.00 am – 8.00 pm

4. What are the peak hours and non-peak hours for this bus service?

Peak Hours:
6.30 am – 9.00 am
4.30 pm – 6.00 pm

Non-peak Hours:
9.00 am – 4.30 pm
6.00 pm – 8.00 pm


5. What is the frequency of this service?
Peak Hours:
  • 10 minutes (for route P101)
  • 20 minutes (for route P102 – P108)
Non-peak Hours:
  • 30 minutes (for route P101)
  • 40 minutes (for route P102 – P108)

Saturday, Sunday and public holiday: 45 minutes for all routes.

This frequency is subject to the current traffic conditions.

6. How many routes are there for this bus service?
There are seven (7) routes for this bus service.
7. What are the bus routes for this service?
The bus routes are as follows: 

8. How much is the fare for this bus service?
Free for route P101.RM1.00 for route P102 – P108.
9. What is the mode of payment?
Cashless payment mode using Touch ‘n Go or MyRapid Concession card (for senior citizen, people with disability or students) only.
10. Are there any discounts for senior citizens, disabled persons, or students?
Yes, a 50% discount is given to MyRapid Concession Card holders (senior citizens, people with disability or students) only.
11. How to apply for this MyRapid Concession Card?

For more information or application of MyRapid Concession Card, please visit m777 bet:ww🎃w.iessdಌ.com/our-products/concession-cards/

12. Can I use the Unlimited Travel Pass (My50) for this service?
No, it cannot be used at this time
13. Where can I reload my Touch 'n Go card?
You can reload your Touch ‘n Go card at over 14,000 reload touchpoints across Peninsular Malaysia. For list of reload locations, please refer at
14. Is there a bus route to the nearest MRT station?
There is no bus route to the nearest MRT station currently.
15. Is there any specific general line that I can contact should I have any enquiries with regards to this bus service operation?
Rapid KL Helpline: 03-7885 2585Operating hours are as follows:Monday – Friday: 7:00 am to 8:30 pmSaturday, Sunday & Public Holidays: 8:30 am – 5:30 pm Email: m777 bet:suggest@rapidkl.iessd.com

Download the dual-language FAQ PDF from this m777 bet:LINK.

FAQ: Rapid Mobility

Updated as at 8 November 2021, 2:00pm

GENERAL INFO:

1. What is Rapid Mobility?
Rapid Mobility is an additional service by Rapid Bus aim to provide valuable experiences to customers with disabilities, especially to those with mobility aids, such as wheelchairs. The vehicles are fitted with hydraulic lift enabling passengers in wheelchairs to be waded directly into the van and transported to their destination. This van is designed for a ‘door to door’ exclusive service within the Klang Valley. We offer our customers the best quality of service and comfortable journey.
2. What is the service coverage area?

Shah Alam, Kajang, Seri Kembangan, Cheras, Subang Jaya, Petaling Jaya, Ampang, Selayang, Kuala Lumpur.

3. What is the rate?
RM5 per trip per passenger.
4. What other charges do passengers have to pay?
Toll payment will be borne by the passenger.
5. What is the mode of payment for this service?

Payment is to be made in CASH only.

6. Can I use My50 Monthly Pass or the Concession Card for this service?
No.
7. Do I need to make any early reservations?
Yes, at least seven (7) days before.
8. What is the service operating hours?
Monday to Friday only, 7:00 am until 4:00 pm.

(This service is not available on Saturday, Sunday, and Public Holidays)

9. How many wheelchairs can fit in the van?

Can fit up to three (3) normal wheelchairs. For more comfort only two (2) wheelchairs are suitable. (Wheelchair not provided)

10. How many caretakers can accompany?

Only two (2) caretakers.

11. How many vehicles does Rapid Mobility Van provide?
One (1) van.
12. How do I book Rapid Mobility services?
Contact 03 – 8964 5189,Monday until Friday only, 8:30 am until 5:00 pm

(Except Saturday, Sunday and Public Holiday)

FAQ: Rapid Mobility Service In Penang

Updated as at 16 November 2021, 6:00pm

GENERAL INFO:

1. What is Rapid Mobility?
Rapid Mobility is an additional service by Rapid Bus aim to provide valuable experiences to customers with disabilities, especially to those with mobility aids, such as wheelchairs. The vehicles are fitted with hydraulic lift enabling passengers in wheelchairs to be waded directly into the van and transported to their destination. This van is designed for a ‘door to door’ exclusive service within the Penang Island. We offer our customers the best quality of service and comfortable journey.
2. What is the service coverage area?
Penang Island only. 
3. What is the rate?
The fixed rate is RM6.00 and is followed by RM0.20 for every 100 meters or 21 seconds.
4. What other charges do passengers have to pay?
No additional charges will be imposed as there is no toll in the island, and drivers to pick and drop customer without parking.
5. What is the mode of payment for this service?

Payment is to be made in CASH only.

6. Can I use My30 Monthly Pass or the Concession Card for this service?
No.
7. Do I need to make any early reservations?
Yes, at least 3 working days before the usage date, and subject to availability base on first come first serve basis.
8. What is the service operating hours?
Monday to Sunday, 8:00 am until 9.30 pm. (Including Public Holiday)
9. How many wheelchairs can fit in the van?

Four (4) wheelchairs depending on the size. (Wheelchair not provided)

10. How many caretakers can accompany?

Maximum of three (3) caretakers are allowed.

11. How many vehicles does Rapid Mobility Van provide?
Two (2) vans.
12. How do I book Rapid Mobility services?
Contact 04 – 2381 214,

Weekday 6:30 am until 10.30 pm
Weekend 7:30 am until 9.30 pm

13. Is bed allowed to board the van for patient to receive treatment in hospital?
Beds are not allowed to board the van.

FAQ: Keluarga Malaysia Pass

Updated as at 27 May 2022, 05:00 pm

On 22 November 2021, the Prime Minister, YAB Dato’ Sri Ismail Sabri Yaakob launched the ‘Keluarga Malaysia’ pass by Prasarana Malaysia Berhad (Prasarana) as another initiative to encourage more people to use public transport services. Prasarana hopes that the introduction of the ‘Keluarga Malaysia’ pass will encourage Malaysians to take public transport for leisure or to visit the various tourist attractions in the Klang Valley and contribute to the revival of the country’s economy in the process

GENERAL INFO:

1. What is Keluarga Malaysia Pass?
Keluarga Malaysia Pass is a group travel pass that offers one-day unlimited rides for Malaysians on Rapid KL LRT, MRT, Monorail, BRT, Rapid KL bus and MRT feeder bus. Keluarga Malaysia Pass is based on a day-cycle count and can be purchased on weekends (Saturday/Sunday) and Public Holidays only.
2. What is the price of a Keluarga Malaysia Pass?
Previously, the Keluarga Malaysia Pass was in a manual voucher base. Beginning 1 May 2022, it will be utilising the Touch ‘N Go platform. Per Keluarga Malaysia Pass is priced at RM15.00. However, for customers who does not have Touch ‘N Go card, you must purchase Keluarga Malaysia Pass with Touch ‘N Go cards along with the purse value. The minimum RM5.00 purse value is required to use the Keluarga Malaysia Pass. 

Customers without Touch ‘N Go card

Customers with own Touch ‘N Go card

Primary Card

Supplementary Cards (per pax)

Primary Card

Supplementary Cards (per pax)

RM 25.00RM 15.00RM 15.00RM 0.00
Primary card is the main card where it will be encoded with RM15.00 Keluarga Malaysia Pass product. The supplementary cards on the other hand will be encoded with RM0.00 Keluarga Malaysia Pass product. Scenario 1:

My group of 4 would like to purchase Keluarga Malaysia Pass and do not have any Touch ‘N Go cards. How much do I need to pay?

The primary card user would have to pay RM25.00, inclusive of RM15.00 the price of Keluarga Malaysia Pass, RM5.00 purse value in the Touch N’ Go card and RM5.00 card price. For the supplementary card users, you have to pay RM15.00 per pax, inclusive of RM10.00 purse value in the Touch N’ Go card and RM5.00 card price. Per group of four (4) persons would have to pay RM70.00 in total if they do not have their own cards. Scenario 2:

My group of 4 have our own Touch ‘N Go cards. How much do we need to pay in total?

You will have to pay RM15.00 only in total to cater all 4 pax. However, please ensure each card users have a minimum RM5.00 purse value in their Touch ‘N Go card. Scenario 3:

My spouse and I both have Touch ‘N Go cards whilst our children aged 9-years-old and 11-years-old do not have one. Can we purchase the Keluarga Malaysia Pass by using only two units of Touch ‘N Go cards?

No. All pax needs Touch ‘N Go cards for the Keluarga Malaysia Pass activation. You can purchase the Touch ‘N Go cards at all LRT, MRT, Monorail and BRT customer service counters.
3. How many persons does each pass cater to? Does it include children?
Keluarga Malaysia Pass caters to a maximum of four (4) persons per pass. Children aged 6 years and below ride for free. Scenario 4:

My family has 3 adults and 2 children aged 15-years-old and 5-years-old. Can I still purchase Keluarga Malaysia Pass?

Yes, you can. Your 5-year-old child enters for free. Due to security reasons, we advise that you carry your 5-year-old child when entering and exiting the gates. Scenario 5:

My family has 2 adults and 2 children aged 15-years-old and 5-years-old. Since my 5-year-old child rides for free, can I get a refund on the unused pass?

No, you may not. No refund is given for any unused passes. Scenario 6:

If my children and I are Malaysians and my spouse is a non-Malaysian, are we able to purchase the Keluarga Malaysia Pass?

The Keluarga Malaysia Pass is limited to Malaysian citizens only. To be eligible for the pass, all four (4) customers need to present their MyKad or MyTentera before purchase. Your spouse is unfortunately not eligible as he/she does not have a MyKad or MyTentera and will have to purchase a separate ticket either token or Touch N Go Card. Scenario 7:

I have lost my Touch ‘N Go card that encoded with Keluarga Malaysia Pass during my journey to the next station. Can I still enjoy the unlimited rides of Keluarga Malaysia Pass?

No, there will be no replacement or refund to be made for loses of your Touch ‘N Go card. If the card is lost, you will need to repurchase the Keluarga Malaysia Pass or any other products for the continuation of your journey as no replacement will be given. Any customer(s) who found to have committed or is suspected of committing any misconduct, fraudulent or wrongful acts will not be able to continue their journey to the next station. Scenario 8:

I am a Malaysian whilst my other three friends are non-Malaysians. Can I purchase Keluarga Malaysia Pass for me and my friends?

No, you may not. To purchase Keluarga Malaysia Pass, you must present all four (4) customers’ MyKad or MyTentera for verification purposes. The Keluarga Malaysia Pass is eligible for Malaysian citizens only.
4. When can I purchase and start using the Keluarga Malaysia Pass?
Keluarga Malaysia Pass can be purchased on Saturday, Sunday and public holidays only. Passes need to be purchased on the same day of travel.
5. Can I purchase Keluarga Malaysia Pass prior to travel day?
No. Keluarga Malaysia Pass can only be purchased on the day of travel on weekends (Saturday/Sunday) and Public Holidays.
6. Where can I purchase Keluarga Malaysia Pass?
You can purchase the Keluarga Malaysia Pass from Rapid KL Customer Service Offices located at:(i) All LRT stations(ii) All MRT stations(iii) All Monorail stations(iv) All BRT stations(v) Selected Bus Hubs as listed below:
  • Pasar Seni
  • Seksyen 2, Shah Alam
  • Sri Nilam
  • Greenwood
  • Pearl Point
  • Chow Kit
  • Puchong Utama
  • KLCC
  • Sunway Pyramid
7. Is the Keluarga Malaysia Pass valid for Rapid Penang and Rapid Kuantan services?
No, it is not. Keluarga Malaysia Pass is only valid in Klang Valley via Rapid KL services.
8. How do I purchase Keluarga Malaysia Pass?
(i) You and your other three (3) friends or family members are required to bring MyKad or MyTentera to any Rapid KL Rail, BRT Customer Service Offices or selected Bus Hubs for verification purposes by our Customer Service Assistant (CSA) prior to purchase. Prasarana reserves the right to reject or disqualify eligible Customer(s) if the Customer(s) are not able to provide the compulsory documents during the verification and validation process. (ii) Upon verification, you and your friends then need to present your Touch ‘N Go card (if you have your own card) for our CSA to encode the Keluarga Malaysia Pass product in it. You must ensure a minimum of RM5.00 purse value is available in your Touch N’ Go card for you to enter Rapid KL rail and bus network. 

(iii) Upon successful purchase of the Keluarga Malaysia Pass, you will need to scan a QR Code and are required to fill their personal information for registration purposes. By purchasing the Keluarga Malaysia Pass, Customers agree and consent to allow his/her personal data being collected, processed, and used by Prasarana in accordance with the Company’s Personal Data Protection Act (PDPA) Notice, which may be viewed on www.iessd.com (the “Company’s Privacy Notice”).

 (iv) The Keluarga Malaysia Pass is not transferable or exchangeable for cash, credit or any kind and shall be subjected to such terms and conditions which Prasarana may impose. (v) If your Keluarga Malaysia Pass is lost or faulty, no refund, reimbursements or appeals will be entertained.
9. In any case of service disruption, can I get a refund?
No refund will be given as alternate services will be available.
10. Can I purchase Keluarga Malaysia Pass by using my Touch N’ Go which is in the MyKad (IC)?
Yes. You can purchase Keluarga Malaysia Pass by using your MyKad. However, you must make sure your MyKad does not have any other Rapid KL product encoded in it (My50 or MyCity Pass) or you may need to use another Touch ‘N Go card for the Keluarga Malaysia Pass product. You must ensure minimum RM5.00 purse value is available in your MyKad, for you to enter Rapid KL rail or bus services.
11. Do I still need to maintain the RM5.00 minimum purse value when I use Keluarga Malaysia Pass?
Yes, you always need to maintain the minimum RM5.00 purse value.
12. In the event of extended service hours, is the Keluarga Malaysia Pass still valid?
Yes. The Keluarga Malaysia Pass is still valid until the end of extended service hours.
13. Can I enjoy the flat rate at Rapid KL Park n Ride facilities located at LRT or MRT with the purchase of Keluarga Malaysia Pass?
Yes, you can still enjoy the flat rate at LRT or MRT’s Park n Ride facilities by tapping the same Touch ‘N Go card for Rapid KL’s rail or bus services.
14. Can I use Keluarga Malaysia Pass for KTM Komuter or ERL services?
No. Keluarga Malaysia Pass is only valid for Rapid KL Rail, BRT, Rapid KL bus and MRT feeder bus services only.
15. What do I need to do If my Keluarga Malaysia Pass is unreadable?
If your Keluarga Malaysia Pass is unreadable, you can request for temporary travel voucher at Rapid KL Customer Service Counters at LRT, MRT, Monorail, BRT and selected bus hubs by producing the original purchase receipt of Keluarga Malaysia Pass. No cash refund shall be entertained at Customer Service Counters.
Prasarana reserves the right at its absolutes discretion to vary, delete or add to any of these information, Terms and Conditions without any prior notice.

For more information and enquiries, please Email us at m777 bet:suggest@rapidkl.iessd.com or Contact us at 03 – 7885 2585 on Mondays to Fridays, from 7.00am to 8.30pm, Saturdays to Sundays aꦿn🐓d Public Holidays from 7.00am to 5:30pm

FAQ: AIG Paid Insurance - Get The Right Protection For Your Busy Lives

Updated as at 1 October 2022, 12:01 am

GENERAL INFO:

1. What is AIG Paid Insurance - Get the right protection for your busy lives?
AIG Paid Insurance is an insurance product underwritten by AIG Malaysia Insurance Berhad.

Products:
1. Hospital Protection Plus (RM20) – Policy duration of 3 months
This product provides a daily hospital cash allowance benefit of RM100 in the event of hospitalisation due to an accident or illness including specified infectious diseases.
2. Passenger Protection Plus (RM30) – Policy duration of 12 months
This product provides protection in the event of injuries caused solely by an🌊 Accident and is renewable annually

2. When can I purchase this product (s)?

The AIG Insurance products are available for purchase from 1 October 2022 onwards on m777 bet:MyRapid PULSE application

3. How do I purchase the AIG Insurance product (s)?

Customers can purchase the product by scanning the QR Code that is available at all Rapid KL Customer Service Offices or by downloading the m777 bet:MyRapid PULSE app.

 
4. When will I receive my e-policy?
Upon successful purchase, customer will receive the e-policy within 3 days. The Policy starts 48 hours after premium payment is done. For the Hospital Protection Plus, there is a 30-days waiting period from the policy start date. For the Passenger Protection Plus plan, however, the waiting period does not apply.
5. This insurance policy is underwritten by which insurance company?
This policy insurance is underwritten by AIG Insurance Malaysia Bhd.
6. What does the definition of Specified Infectious Diseases and the list of specified infectious diseases?

The Specified Infectious Diseases definition is as below:
Specified Infecti𓆉ous Diseases shall mean any of the following infectious diseases first contracted in Malaysia and listed under the First Schedule of the Prevention and Control of Infectious Disease Ac💜t 1988:

(i)  Hand, foot and mouth disease (HFMD);(ii)  Dengue fever / Dengue hemorrhagic fever (DHF);(iii)  Avian influenza or ‘bird flu’ due to influenza A viral strains H5N1, H9N2, H7N7, H7N9;(iv)  Ebola virus disease;(v)  Tuberculosis(vi)  Measles(vii)  Nipah viral encephalitis(viii)  Japanese viral encephalitis(ix)  Malaria;(x)  Plague;(xi)  Rabies;(xii)  Middle east respiratory syndrome coronavirus (MERS-CoV);(xiii)  Zika virus disease;(xiv)  Coronavirus disease 2019 (COVID-19),and upon diagnosis by a doctor, requires immediate notification to a ‘medical officer of health’ as specified under Section 10(2) of the Prevention and Control of Infectious Disease Act 1988. This also includes any illness or complications arising directly or indirectly due to the same specified infectious diseases.
7. What does it mean excluded occupations”?
Excluded occupations – Persons engaged in occupations with high risks or exposure to hazardous conditions. This would include but is not limited to the following occupations:
(i) Military personnel including the armed forces, naval or air force service or operations;

(ii) Pol♕ice, sec✃urity personnel including any peace keeping forces;

(iii)Professional sports person wꦆhen an insured person could or would ea🥃rn

income or remuneration from engaging in such sport.

(iv) Pilots or crew of any air or water vessel;

(v) Off-shore work or act👍ivities including oil rig work;

8. Is there any cash allowance if I were hospitalised due to Specified Infectious Diseases?
Yes, RM100 daily hospital cash allowance if hospitalised up to 14 days due to Specified Infectious Diseases*
9. Will there be any reimbursement of the costs incurred for medical expenses to treat injuries due to an accident?
Yes. For Accidental Medical Reimbursement – Off Prasarana’s Premises, there is a medical reimbursement to treat injuries due to an accident up to RM1,000. For Accidental Medical Reimbursement – On Prasarana’s premises, it will be up to RM2,000.For Passenger Protection Plus, each policy has a cap of maximum 2 claims only.
10. What are the criteria’s I need to fulfil for the medical reimbursement to be done?
Medical reimbursement will be done subject to:(i)  First medical treatment must be sought within 30 days from date of accident.(ii)  Incident report must be lodged with the Auxiliary Police within 24 hours of the injury – for injuries sustain during Operative Time.(iii)  All medical expenses for treatment of the injury must be incurred within 60 days from date of accident.
11. What does waiting period means?
The waiting period for the diagnosis of any illness or specified infectious diseases is 30 days from the effective date (upon receiving the policy).
12. Where can I find more details on the Hospital Protection Plan & Passenger Protection Plan?

Please refer to Product Disclosure Sheet (Passenger | Hospital) Document attached for more details or contac♈🐬t AIG Insurance Malaysia Bhd

For General, Product & Road Assistance Enquiries:
Toll Free : 1800 88 8811
Fax : 603-26854896
Email : AIGMYCare@aig.com
Operaꦿtion hours : Monday to Friday, 9am to 5pm (except public holidays) Website:♏

Prasarana reserves the right at its absolutes discretion to vary, delete or add to any of these information, m777 bet:Terms and Conditions without any prior notice.

For more information and enquiries, please email us at m777 bet:suggest@rapidkl.iessd.com or Contact Us at m777 bet:03 – 7885 2585 on Mondays to Fridays, f🦂rom 7.00 am to 8.30 pm, Saturdays to Sundays⛦ and Public Holidays from 7.00 am to 5:30 pm. 

FAQ: MRT Kajang Line Services

FAQ on Fare

1. How much is the fare?

People with disabilities (OKU), students, and senior citizens enjoy 50% discount from the cash rate. Children under 7 years old travel for free.
(Note: The RM1 fare refers to🧜 the one stop travel between Pasar Seni and Merdeka stations based on the monthly fare structure)

2. How is the fare calculated?

The fare is calculated based on three components – a nominal flag fall; a nominal fee for the Transit Acquirer System or Integrated Cashless Payment System; plus charges based on the distance travelled, with a cascading rate every four or five kilometres.
The fare calculation is similar wꦡith that of the LRT and monorail services.

3. Where can I find the detailed fare tables for MRT Kajang Line?
The fare tables for the MRT Kajang Line are available in the website HERE, and at the Customer Service Offices at LRT, monorail and MRT stations.
4. Is there a minimum fare charged when entering and exiting at the same station?
Yes, the minimum fare of RM0.80 is charged when you enter and exit the same station.
5. Do we need to maintain the minimum store value balance when using the cashless payment on MRT
Customers must maintain a minimum stored value balance of RM5.00 when using the cashless payment on MRT.
6. I’m a concession cardholder. Do I get to enjoy the additional 50% discount?
Yes, you will also get the 50% discount, on top of your concession fare.

FAQ on Payment Mode

1. What are the payment modes for MRT Kajang Line?
Customers have a choice to purchase cash tokens or use Touch ‘n Go cards for cashless travels.
2. Do all gates accept tokens?
Tokens are accepted at all incoming gates. For outgoing gates, slots for tokens are only available at both ends of the gates
3. Do you have designated gates to accept the red token just like at the LRT/Monorail stations?
Yes, the wide aisle gates are located at both ends of the gates.
4. How can I check my fare transactions? Is the transaction available online?
If you are holding the Touch ‘n Go card, you may call the Touch n Go Careline at 03-2714 8888 to check the fare transactions. You may also visit for details on e-statements.
5. The cashless payment for MRT is only available on Touch ‘n Go card. Do you sell Touch ‘n Go cards at the stations? And how much do I need to pay?
Yes, Touch ‘n Go cards are available for sale at all Customer Service Offices at the MRT, LRT, Monorail and BRT networks.
The selling price is RM15.00 each (RM5.50: card fee + RM9.50: purse value).
6. Does MRT Kajang Line have reload machines to top up Touch n Go card at the stations?
Yes, customers can reload their Touch ‘n Go cards at the reload machines at all MRT Kajang Line stations.
7. Will there be any reload fee imposed for reload activities done at the stations?
Yes, RM0.50 reload fee will be imposed. However, passengers can choose to reload at other reload points without the RM0.50 reload feed. Among others are:
 
– Touch ‘N Go Customer Experience Center
– Touch ‘N Go Customer Service Center
– Touch ‘N Go Spot
– Touch ‘N Go Hub Self Service Kiosk (SSK)
– MPH Bookstores
– Giant
– KK Mart
– Tesco
– Guardian
– Caring Pharmacy
– Watsons
8. Can I use my existing Touch ‘n Go card for MRT services?
Yes, you can.
9. If I discontinue to use the Touch n Go card, how can I request for a refund for the remaining store value balance?
You may visit Touch ‘n Go hubs for refunds.

FAQ on MRT Feeder Bus Services

1. Will there be feeder bus services to the MRT stations?
Yes, a total of 300 feeder buses would be deployed to support 49 routes at 23 MRT stations.
The operating hours are from 5.30am to 11.30pm.
 
Details of the MRT feeder bus services will be made available on the website: m777 bet:www.iessd.com
 
2. What was the fare of the bus?
Yes. A nominal fare of RM1 per trip is set for the MRT feeder bus services. Senior citizens, students, and OKU enjoy 50 per cent discount. Children under 7 years old travel for free.
 
Fares could be paid by cash or Tough ‘n Go cards.
3. How do the senior citizens, students, and OKU get the 50 per cent discount when boarding the feeder buses?
They only need to show their NRIC, student card (if not in uniform), or OKU card to the Bus Captains when boarding the feeder buses to enjoy the 50 per cent discount.  

FAQ on Park N' Ride Facilities

1. Are there parking facilities available at MRT stations?

2. How do I pay for the parking?
For MRT users, you can pay using your Touch ‘N Go card. The rate is RM4.50 (per entry per day)

FAQ on Helpline

1. Who do I call for assistance and help?
You can get in touch via these channels:
 
i) Go to the nearest Customer Service Office at any MRT Kajang Line stations
 
ii) Submit your enquiry to our Rapid KL Facebook:
iii) Submit your enquiry to our Rapid KL Twitter: 
iv) Call our Helpline at 03-7885 2855 during these hours:
  • Monday to Friday: 7.00am to 8.30pm
  • Saturday and Sunday: 8.30am to 5.30pm (Closed on all national public holidays)

FAQ: Cashless for MRT Feeder Bus

Updated as at 21 March 2024, 1:00 pm

GENERAL INFO:

1. What is cashless payment?
Cashless payment system is an electronic payment method that does not use any physical money. The transaction/payment takes place via a cashless card that you need to preload before using.
2. Why should l convert to cashless payment mode instead of just paying by cash? What are the benefits?
Cashless fare payment system is a faster, secure and convenient way of paying the bus fare by simply tapping your cashless card on the reader when boarding and alighting from the bus. It speeds up your time while boarding and exiting the bus. Don’t forget to tap in your cashless card when you board the bus and tap out the when you’re exiting the bus.
3. Where can l get the cashless card?
We are using cashless card operated by Touch ‘n Go system. You can purchase at Rapid KL customer service office located at all LRT, MRT and Monorail stations or from Touch ‘n Go Hubs and selected petrol stations.
4. Can l use MyRapid Touch ‘n Go card or MyKad to pay for my bus fare?
Yes. You can use a MyRapid Touch ‘n Go card or MyKad to pay for your fare.
5. Where can I purchase a Touch ‘n Go card?
Touch ‘n Go cards can be purchased at Rapid KL customer service offices located at all LRT, MRT and Monorail stations. You can also purchase at Touch ‘n Go Hubs and Touch ‘n Go SPOTs at selected petrol stations. Do note that when you purchase MyRapid Touch ‘n Go card at Rapid KL customer service office, the cost is RM 15.00 (RM5.20 is card price and RM9.80 is purse value).
6. Where can l reload my card?
Reload facilities are available at all LRT, MRT, and Monorail customer service offices. However, there is additional service fee of RM0.50 charged for each reload transaction over the counter. To avoid the additional service fee, customers can reload their card at Touch ‘n Go reload kiosk at selected LRT stations, reload machines at all MRT stations, Touch ‘n Go hubs, Touch ‘n Go sales counter operated by Touch ‘n Go.
7. How do l check the balance of my card?
You can check the card balance at all LRT, Monorail and MRT customer service offices. You can track your card transactions from Touch ‘n Go e-statement. Customer will be able to obtain their e-statement via Touch ‘n Go Portal at or download Touch ’n Go mobile application for a quick balance check.
8. Do I need to have a minimum balance in my card?
Yes, please make sure you have a minimum balance of RM3.00 purse value before board bus and RM5.00 before you ride train.
9. How do I use the card?
Simply tap your card on the Touch ‘n Go reader as you board the bus and the maximum fare of the route travelled will be deducted from your card. When you tap out your card before disembark the bus, the system automatically calculates your exact fare. This fare is displayed on the reader, and the balance is refunded into the card.
10. Can I pay for multiple passengers with one card?
Yes, you can use one Touch ‘n Go card for multiple boarding payments (maximum 10 passengers per card). However, please inform the Bus Captain in advance when boarding the bus before you tap the card at the reader.Multiple passengers must exit the bus at the same destination and please make sure you have sufficient balance of purse value for multiple payments before you board the bus.
11. What if I forgot to tap out my card?
Maximum fare will be charged if you do not tap out when disembarking the bus.
12. What if I have insufficient balance in my card when I Tap In onboard bus?
The bus card reader will alert ‘error’ if you have insufficient balance in your card. Therefore, you won’t be able to ride the bus until you reload your card. Make sure you have a minimum of RM3.00 purse value before you Tap your card onboard bus.
13. What do I do if I lost the card or of the card is stolen?
For lost card, customers can contact Touch ‘n Go Careline at 03-2714 8888, connect via Facebook and Twitter @MyTouchnGo, log on to Touch ‘n Go e-Customer Service at .
14. What happened to my money if I lost the card?
We strongly encourage customer to register their card with Touch ‘n Go when they receive it to protect the card balance. When the card is lost, customers can contact Touch ‘n Go Careline at 03-2714 8888, connect via Facebook and Twitter @MyTouchnGo, logon to Touch n Go e-Customer Service at www.touchngo.iessd.com for refund on the card balance.
15. I’m a senior citizen/ disabled (OKU) /student, do I enjoy the 50% discount fare?

Yes, you are eligible to enjoy the 50% discount fare. You will need to apply for MyRapid Touch n’ Go Concession Card. Online application is available at m777 bet://iessd.c🐼om/our-products/concession-cards🌱/

16. Where is the collection point for MyRapid Touch ‘n Go Concession Card?
During concession card online application, you can select your preferred collection point. There are 4 collection points: – 

1. Hang Tuah LRT Station
2. Bandar Tun Hussien Onn MRT Station
3. SunU- Monash BRT Station
4. Pasar Seni Concession Card Counter (🌼located at Pasar Seni Bus Hub)

17. What if I have a query with the bus transaction?
You may contact Rapid KL Helpline at 03-7885 2585 for assistance. Details as below: Monday to Friday: 7am to 8.30pm Saturday, Sunday & Public Holiday: 8.30am – 5.30pm In case you missed us during this time, you may reach us on social media channels or email to suggest@rapidkl.iessd.com
18. What happen when the bus card reader is faulty?
We take every step to ensure the bus reader is in good working condition before the bus is allow to operate. However, if the reader is faulty, our Bus Captain will return the bus to the depot to minimize inconvenience to our commuters.
19. What should I do if the bus card reader is faulty when I want to Tap Out?
You may contact Rapid KL Helpline at 03-7885 2585 for refund process. Details as below: Monday to Friday: 7am to 8.30pm Saturday, Sunday & Public Holiday: 8.30am – 5.30pm In case you missed us during this time, you may reach us on social media channels or email to suggest@rapidkl.iessd.com
20. What happened if I do not have a cashless card when boarding the bus?
You won’t be able to ride the bus without a cashless card. Therefore, you must purchase the card at Rapid KL customer service office located at all LRT, MRT and Monorail stations or from Touch ‘n Go Hubs and selected petrol stations.
21. What if the bus I was on were to break down? Do I need to Tap In again when I board the replacement bus?
Yes. You need to Tap In again when you board the replacement bus and there will not be any double-charged.
22. How does cashless reduce queues and improve on delays?
By using cashless fare payment to pay for your fare, there is no fumbling for cash, holding up the line of commuters wanting to get on the bus. Commuters can get on board the bus faster and depart on time.
23. I need time to adapt to this new cashless payment mode, do you have a grace period for the customers?
Only concession card holder will be given a grace period til 28th February 2019 to convert cashless payment system.
24. Where can I channel my feedback if I have a question about the cashless?
Customers can contact Rapid KL Helpline at 03-7885 2585 for assistance. Details as below: Monday to Friday: 7am to 8.30pm Saturday, Sunday & Public Holiday: 8.30am – 5.30pm In case you missed us during this time, you may reach us on social media channels or email to suggest@rapidkl.iessd.com .

FAQ: 100% Cashless for Rapid KL Bus

Updated as at 21 March 2024, 12:00 P.M.

GENERAL INFO:

1. When is Rapid KL buses starting the cashless payment mode?
The cashless payment mode will be by stages and by corridor: – 

1) Ampang – 15 April 2019
2) Cheras, Sungai Besi, Jalan Klang Lama – 29 April 2019
3) Damansara, Jalan Ipoh, Jalan Pahang – 13 May 2019
4) Lebuhraya Persekutuan – 27 May 2019

2. Which bus routes/ numbers are affected?
1) Ampang – 300, 302, 303, BET7, T300, T301, T302, T303, T304, T350, T351 2) Cheras – 400, 402, 420, 421, 450, T406, T450 3) Sungai Besi – 506, 540, 541, 580, 581, 590, T571, T580, T581, T582, T583 4) Jalan Klang Lama – 600, 602, 640, 641, 650, 651, 652, 690, T600, T601, T602, T603, T604, T605, T640 5) Damansara – 801, 802, 821, 822, 851, 852, T850 6) Jalan Ipoh – 170, 171, 172, 173, 180, 190, 191, T120, T180, T190 7) Jalan Pahang – 200, 201, 202, 220, 221, 222, 250, 251, 253, 254, BET16, BET17, T200, T201, T202, T203, T204, T221, T222, T223, T224, T250, T251 8) Lebuhraya Persekutuan – 708, 750, 751, 752, 753, 754, 770, 771, 772, 780, 781, 782, 783, BET3, BET4, T715, T750, T751, T752, T753, T754, T755, T756, T757, T758, T759, T773, T774, T776, T778, T780, T781, T782, T783, T784, T785, T786, T787, T788, T789, T790, T791 
3. What is cashless payment?
Cashless payment system is an electronic payment method that does not use any physical money. The transaction/payment takes place via a Touch ‘n Go card that you need to pre-load before using.
4. Why should I convert to cashless payment mode instead of just paying cash? What are the benefits?
Cashless fare payment system is a faster, secure and convenient way of paying the bus fare by simply tapping your cashless card on the reader when boarding and alighting from the bus. It speeds up your time while boarding and exiting the bus.
5. How can I get more savings through the cashless payment?
Touch ‘n Go card holders /user will enjoy 20% discount from the normal fare when they use their card for payment onboard bus. You can also purchase Rapid KL Unlimited Pass (My100 & My50) at any LRT/MRT/ Monorail and BRT stations to enjoy more savings on Rapid KL buses. My100 and My50 are passes that offer commuters unlimited rides on Rapid KL rail and bus network for 30 consecutive days. For more info on unlimited pass, please visit:-//www.iessd.com/fares-and-payments/all-tickets/unlimited-pass-my100my50
6. Where can I purchase a Touch 'N Go Card?

You can purchase the Touch ‘n Go card at all LRT, MRT, Monorail and BRT customer service counters. The Touch ‘n Go card price is RM 15.00 (RM5.00 card price and RM10.00 purse value).

You can also purchase Touch ‘n Go card at: –

  • TNG Customer Experience Centre, (CEC)
  • TNG Hubs
  • TNG Spots
  • Petrol Kiosks
  • Convenience stores
  • Pharmacies
7. Can I use Touch 'N Go card or MyKad to pay for my bus fare?
Yes. You can use a Touch ‘n Go card or MyKad to pay for your fare.
8. Where can I reload my Touch 'N Go card?

Reload facilities are available at all LRT, MRT, Monorail and BRT customer service counters.

However, there is additional service fee of RM0.50 charged for each reload transaction over the counter. To avoid the additional service fee, customers can reload their card at Touch ‘n Go self-service reload kiosk at selected LRT stations or reload your card at: 

  • TNG Customer Experience Centre, (CEC)
  • TNG Hubs
  • TNG Spots
  • Petrol Kiosks
  • Convenience stores
  • ATMs
  • Pharmacies
  • Self-service Kiosks
  • Customer Service Counters at selected Toll Plazas
  • Reload lanes at toll plazas on selected highways
List of Touch ‘n Go reload points:- 
9. How do I check my Touch 'N Go card balance?

You can check the card balance at any LRT, Monorail, MRT and BRT customer service offices.

You can track your card transactions from Touch ‘n Go e-statement. Customer will be able to obtain their e-statement via Touch ‘n Go Portal at  or download Touch ’n Go mobile application for a quick balance check.

10. Do I need to have minimum balance in my card?
Yes, please make sure you have a minimum balance of RM3.00 purse value before you board the bus and RM5.00 before you ride train.
11. How do I use the card?
Simply tap your card on the bus reader as you board the bus and the maximum fare of the route travelled will be deducted first from your card. When you tap out your card before disembarking the bus, the system will automatically calculate your exact fare. This fare is displayed on the reader, and the balance is refunded into the card.
12. Can I pay for multiple passengers with one card?
Yes, you can use one Touch ‘n Go card for multiple boarding payments (maximum 10 passengers per card). However, please inform the Bus Captain in advance when boarding the bus before you tap the card at the reader.Multiple passengers must exit the bus at the same destination and please make sure you have sufficient balance of purse value for multiple payments before you board the bus.
13. What if I forgot to tap out my card?
Maximum fare will be charged if you do not tap out when disembarking the bus.
14. What if I have insufficient balance in my card when I tap in onboard bus?
The bus card reader will alert ‘error’ if you have insufficient balance in your card. Therefore, you won’t be able to ride the bus until you reload your card. Make sure you have a minimum of RM3.00 purse value before you Tap your card onboard bus.
15. What do I do if I lost the card or the card is stolen?
For lost card, customers can 
  • contact Touch ‘n Go Careline at 03-2714 8888
  • connect via Facebook and Twitter 
  • log on to Touch ‘n Go e-Customer Service at
16. What happened to my money if I lost the card?

We strongly encourage customer to register their card with Touch ‘n Go when they receive it to protect the card balance.

When the card is lost, customers can contact Touch ‘n Go Careline at 03-2714 8888, connect via Facebook and Twitter , logon to Touch n Go e-Cu𒈔stomer Service at for refund on the card balance.

17. I am a Senior Citizen / Disabled Person (OKU) / Student, do I enjoy the 50% discount fare?

Yes, you are eligible to enjoy the 50% discount fare. You will need to apply for MyRapid Touch n’ Go Concession Card.

Online application is available at //w꧟ww.iessd.com/fares-and-payments/all-tickets/concession-cards

18. Where is the collection point for MyRapid Touch 'n Go Concession Card?
During concession card online application, you can select your preferred collection point. There are 4 collection points:  

1. Hang Tuah LRT Station
2. Bandar Tun Hussien Onn MRT Station
3. SunU- Monash BRT Station
4. Pasar Seni Coܫncession Card Counter (located at Pasar Seni Bus Hub)

19. What if I have a query with the bus transaction?

You may contact Rapid KL Helpline at 03-7885 2585 for assistance. Details as below:

Monday to Friday: 7.00am to 8.30pm
Saturday, Sunday & Public Holiday: 8.30am – 5.30pm
In case you missed us during this time, you may reach us on social media channels or email to m777 bet:suggest@rapidkl.iessd.com

20. What happen when the bus card reader is faulty?
We take every step to ensure the bus reader is in good working condition before the bus can operate. However, if the reader is faulty, our Bus Captain will return the bus to the depot to minimize inconvenience to our commuters.
21. What should I do if the bus card reader is faulty when I want to Tap Out?

You may contact Rapid KL Helpline at 03-7885 2585 for refund process. Details as below:

Monday to Friday: 7.00am to 8.30pm
Saturday, Sunday & Public Holiday: 8.30am – 5.30pm
In case you missed us during this time, you may reach us on social media channels or email to m777 bet:suggest@rapidkl.iessd.com

22. What happened if I do not have a cashless card when boarding the bus?

You can purchase the Touch ‘n Go card onboard the bus.

Do note that when you purchase Touch ‘n Go card onboard the bus, ꧙the cost is RM 10.00 (RM5.20 is card price and RM4.80 is purse value).

23. What if the bus I was on were to break down? Do I need to Tap In again when I board the replacement bus?
Yes. You need to Tap In again when you board the replacement bus and there will not be any double-charged.
24. I need time to adapt to this new cashless payment mode, do you have a grace period for the customers?
Only concession card holder will be given a grace period for one (1) month from the start of the launch date for each corridor.
 
1) Ampang : 15 April 2019 – 14 May 2019
2) Cheras, Sungai Besi, Jalan Klang Lama : 29 April 2019 – 28 May 2019
3) Damansara, Jalan Ipoh, Jalan Pahang :13 May 2019 – 12 June 2019
4) Lebuhraya Persekutuan : 27 May 2019 – 26 June 2019
25. I don't live in Klang Valley area and I don't have a Touch N' Go card, how do I use Rapid KL services?

For Malaysian visitor, your MyKad (Malaysian identification card) has a Touch ‘n Go chip which can be used as a Touch ‘n Go card. You may reload your MyKad at: –

Reload facilities are available at all LRT, MRT, Monorail and BRT customer service counters.

However, there is additional service fee of RM0.50 charged for each reload transaction over the counter. To avoid the additional service fee, customers can reload their card at Touch ‘n Go self-service reload kiosk at selected LRT stations or at: – 


  • TNG Customer Experience Centre, (CEC)
  • TNG Hubs
  • TNG Spots
  • Petrol Kiosks
  • Convenience stores
  • ATMs
  • Pharmacies
  • Self-service Kiosks
  • Customer Service Counters at selected Toll Plazas
  • Reload lanes at toll plazas on selected highways
For non-Malaysian visitors, you may purchase the Touch ‘n Go card at: –

  • LRT, MRT, Monorail and BRT Customer Service Counters
  • TNG Customer Experience Centre, (CEC)
  • TNG Hubs
  • TNG Spots
  • Petrol Kiosks
  • Convenience stores
  • Pharmacies
26. Where can I channel my feedback if I have a question about the cashless?
Customers can contact Rapid KL Helpline at 03-7885 2585 for assistance. Details as below:

Monday to Friday: 7.00am to 8.30pm
Saturday, Sunday & Public Holiday: 8.30am – 5.30pm

In case you missed us during this time, you may reach us on social media channels or email to m777 bet:suggest@rapidkl.iessd.com 
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